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DATAGERRY VS HelpScout

Compare DATAGERRY VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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DATAGERRY logo DATAGERRY

OpenSource CMDB & Asset Management, which completely leaves the definition of a data model to the user

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • DATAGERRY Landing page
    Landing page //
    2023-09-19
  • HelpScout Landing page
    Landing page //
    2023-07-14

DATAGERRY videos

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Datagerry

More videos:

  • Demo - Webinar DATAGERRY in Action - Live Demo CMDB

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to DATAGERRY and HelpScout)

DATAGERRY

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Log Management
100 100%
Log Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using DATAGERRY and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare DATAGERRY and HelpScout

DATAGERRY Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

HelpScout might be a bit more popular than DATAGERRY. We know about 2 links to it since March 2021 and only 2 links to DATAGERRY. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

DATAGERRY mentions (2)

  • DATAGERRY
    DATAGERRY is an open-source CMDB and asset-management tool that leaves the definition of a data model to the user. Can externally push stored information to DNS, ticketing systems, configuration management software like Ansible, monitoring systems and more—triggered by events or when objects are added, updated or deleted. Appreciation for this recommendation goes to RedR4dbit. Source: over 1 year ago
  • Looking for a tool to track IT assets
    Datagerry: This one is very interesting and I'm sure I'll be using it in the future, just not for asset management. The premise is that it's a generic application builder which has zero work done for you out of the box. You want an asset category: Go define the fields, place them on the form, and you're done. Want a Ticket/Service Request/Change? You can build that too. It supports relationships OOTB so you... Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing DATAGERRY and HelpScout, you can also consider the following products

i-doit - i-doit is a web based Open Source IT documentation and CMDB (Configuration Management Database).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CMDBuild - CMDBuild is a web enterprise environment designed for asset and database management. It's a favorite among enterprises that need an advanced and secure organization solution for a great deal of files and applications... read more.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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