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DameWare VS ManageEngine ServiceDesk Plus

Compare DameWare VS ManageEngine ServiceDesk Plus and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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DameWare logo DameWare

Remote access software for Windows, Mac, Linux workstations, and servers with mobile integration. First to offer remote smart card authentication. Free trial! DameWareDameWare Remote-Support-, Remotesteuerungs- und .

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • DameWare Landing page
    Landing page //
    2023-06-21
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

DameWare features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

DameWare videos

+ Add

Best Remote Desktop Software 2017 - Real World Review and Experience with DameWare

More videos:

  • Review - DameWare Remote Support and Mini Remote Control Guided Tour
  • Review - Dameware Remote Everywhere Overview

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to DameWare and ManageEngine ServiceDesk Plus)

DameWare

ManageEngine ServiceDesk Plus

Remote PC Access
100 100%
Remote PC Access
0% 0
Help Desk
0 0%
Help Desk
100% 100
Remote Desktop
100 100%
Remote Desktop
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DameWare and ManageEngine ServiceDesk Plus

DameWare Reviews

We have no reviews of DameWare yet.
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ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing DameWare and ManageEngine ServiceDesk Plus, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Bomgar - Access any remote desktop, server, or POS system through firewalls - no VPN! Bomgar supports Windows, Mac, Linux, iPad, iPhone, and Android. Appliance or Cloud deployment options.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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