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Customerly Knowledge Base Platform VS Delighted

Compare Customerly Knowledge Base Platform VS Delighted and see what are their differences

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Customerly Knowledge Base Platform logo Customerly Knowledge Base Platform

Free of charge knowledge base tool to reduce support tickets

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Customerly Knowledge Base Platform Landing page
    Landing page //
    2023-10-10
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Customerly Knowledge Base Platform features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Customerly Knowledge Base Platform videos

No Customerly Knowledge Base Platform videos yet. You could help us improve this page by suggesting one.

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Delighted videos

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Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Customerly Knowledge Base Platform and Delighted)

Customerly Knowledge Base Platform

Delighted

Productivity
100 100%
Productivity
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Knowledge Base
100 100%
Knowledge Base
0% 0
Surveys
0 0%
Surveys
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Customerly Knowledge Base Platform and Delighted

Customerly Knowledge Base Platform Reviews

We have no reviews of Customerly Knowledge Base Platform yet.
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Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Customerly Knowledge Base Platform mentions (0)

We have not tracked any mentions of Customerly Knowledge Base Platform yet. Tracking of Customerly Knowledge Base Platform recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Customerly Knowledge Base Platform and Delighted, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Free Knowledge Base by Dashly - Optimize your customer support with Knowledge Base by Dashly

Survicate - Collect feedback on your website and find out more about your visitors.

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