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Customer Thermometer VS Nicereply

Compare Customer Thermometer VS Nicereply and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Customer Thermometer logo Customer Thermometer

The only customer satisfaction survey you can answer directly from your inbox. Industry leading response rate email feedback. Never lose another customer.

Nicereply logo Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.
  • Customer Thermometer Landing page
    Landing page //
    2023-07-12

  www.customerthermometer.comSoftware by Customer Thermometer

  • Nicereply Landing page
    Landing page //
    2018-09-30

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in your CRM and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

Customer Thermometer features and specs

No features have been listed yet.

Nicereply features and specs

  • Customization
    Nicereply offers extensive customization options, allowing businesses to tailor surveys and feedback forms to match their brand's look and feel.
  • Integrations
    Nicereply seamlessly integrates with various help desk and CRM platforms such as Zendesk, Freshdesk, Intercom, and more, making it easy to incorporate into existing workflows.
  • Real-time Feedback
    Users can receive instant feedback from customers, enabling quick responses to customer issues and improving overall service quality.
  • Analytics and Reporting
    Nicereply provides detailed analytics and reporting features, allowing businesses to track performance, identify trends, and make data-driven decisions.
  • Ease of Use
    The platform is user-friendly, with a straightforward setup process and intuitive interface, making it accessible even for users with limited technical skills.

Possible disadvantages of Nicereply

  • Cost
    Nicereply can be relatively expensive, especially for small businesses or startups, as it operates on a subscription-based pricing model.
  • Limited Free Version
    The free version of Nicereply has limited features, which might not be sufficient for all business needs, necessitating an upgrade to a paid plan for full functionality.
  • Learning Curve
    While generally user-friendly, some users may experience a learning curve when initially setting up and configuring the tool to meet their specific requirements.
  • Survey Fatigue
    If not managed properly, there is a risk of survey fatigue among customers, potentially leading to lower response rates over time.

Analysis of Customer Thermometer

Overall verdict

  • Customer Thermometer is a good tool for businesses that need a straightforward and reliable method to collect customer feedback. Its user-friendly interface and seamless integration with various platforms enhance its value. Companies looking to simplify feedback collection and analysis could greatly benefit from this tool.

Why this product is good

  • Customer Thermometer is highly regarded because it provides a simple yet effective way to gather feedback in just one click. Its ease of use, integration capabilities with other platforms, and real-time feedback collection make it an attractive choice for businesses. It allows companies to quickly gauge customer satisfaction and respond promptly to issues or praise, helping improve overall service quality.

Recommended for

    Customer Thermometer is recommended for small to medium-sized businesses, customer service teams, and organizations across various industries seeking to improve customer engagement and satisfaction. It is particularly beneficial for those wanting to implement an efficient feedback loop without extensive technical setup or learning curves.

Customer Thermometer videos

+ Add

Introducing Customer Thermometer!

Nicereply videos

+ Add

Email Feedback By Nicereply.com

Category Popularity

0-100% (relative to Customer Thermometer and Nicereply)

Customer Thermometer

Nicereply

Surveys
32 32%
Surveys
68% 68
Customer Feedback
31 31%
Customer Feedback
69% 69
Online Services
100 100%
Online Services
0% 0
Forms And Surveys
0 0%
Forms And Surveys
100% 100

User comments

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What are some alternatives?

When comparing Customer Thermometer and Nicereply, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Alchemer - Alchemer EFM is an intelligent enterprise feedback management system that allows people to take action through the method they used in their day to day routine.

Google Forms - Simple web forms from Google.

Survey Anyplace - Easy & Attractive Mobile surveys. Survey Anyplace enables anybody to create a mobile survey for tablets and smartphones. No app install. All devices.

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Survey Analytics - Enterprise customer research platform

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