Customer.io VS Kayako

Customer.io

We make it easy to send emails triggered by user behavior. Build, measure and improve your emails to activate and retain users

Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Landing page //
2023-10-08

Landing page //
2023-04-09

Intercom vs Customer.io vs Zendesk Connect? What's the Best Tool?

Kayako videos

+ Add

Good or Bad: Sadako Vs Kayako Review

Category Popularity

0-100% (relative to Customer.io and Kayako)

Kayako

Email Marketing

100 100%

Email Marketing

0% 0

Customer Support

0 0%

Customer Support

100% 100

Email Marketing Platforms

100 100%

Email Marketing Platforms

0% 0

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using Customer.io and Kayako. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Customer.io and Kayako

Customer.io Reviews

15 best user onboarding software you need to try in 2023

With a focus on messaging, Customer.io lets you create sales workflows around various pushes and nudges, across a range of channels. Email, SMS messages, and push notifications can all be built into an engagement campaign designed to pique curiosity.

Source: www.marketermilk.com

15 Mailchimp Alternatives for SaaS Companies

What's more, Customer.io offers advanced automated or API-triggered workflows and various advanced functionalities like time delay or time windows to ensure that you reach customers at the best time for them to take action.

Source: userlist.com

"Pay 880$ per month" - Intercom

Did you find any good option in place of customer.io ? As customer.io seems very expensive once your contact numbers increase.

Source: www.indiehackers.com

The 36 Best Marketing Automation Tools to Use in 2020

Some tools like Customer.io, Autopilot, and Encharge merge the gap between marketing and transactional emails and provide a cohesive platform to automate the whole customer journey from a lead to an active user. However, there are platforms like Sendgrid and Mailgun that focus specifically on transactional emails. These infrastructure platforms are usually used by developers...

Source: encharge.io

Kayako Reviews

11 Best Help Desk Software to Totally Check out in 2020!

The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...

Source: surveysparrow.com

Best helpdesk software of 2020: for ticketing and support

Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...

Source: www.techradar.com

Looking for a Groove Alternative?

Kayako starts at $15/agent and offers a host of features that Groove does not have. As a focused customer support solution, Kayako brings you features that not only streamline your support operation but also wows your customers you. With a full customer journey mapped across channels at your team's fingertips, your agents will always know where a customer is coming from and...

Source: www.kayako.com

A ClickDesk Alternative that scales with your business.

With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.

Source: www.kayako.com

The Kayako Alternative for your Enterprise.

As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.

Source: www.happyfox.com

Social recommendations and mentions

Based on our record, Customer.io seems to be a lot more popular than Kayako. While we know about 27 links to Customer.io, we've tracked only 1 mention of Kayako. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Customer.io mentions (27)

Self-hostable SMS automation
I just added SMS as a messaging channel to Dittofeed (MIT licensed customer.io alternative). Source: 7 months ago
Is this a good use case for Autogpt ?
Sounds like you need good old automation. Zapier, customer.io, pipedream are some. Source: 11 months ago
MarTech Edge Interview with Jason Lyman, Chief Marketing Officer, Customer.io
Since joining Customer.io, I have focused on getting to know our ideal customer profile, assessing the competitive landscape, and understanding current market trends. These insights have allowed me to revamp marketing's objectives and set clear goals for the year. I'm looking forward to leveraging what I've learned in past roles to mature the marketing function at Customer.io, better support our customers, and... Source: 12 months ago
Newsletter or phishing?
Looks like Notion uses customer.io for emails, so probably just a basic marketing/newsletter emails from Notion. Source: about 1 year ago
💰 My Frugal Indie Dev Startup Stack
The final note I'll make is that I've hand-rolled a few additional features that people are normally paying for. For example, I don't use Mailchimp or any tool like that — I send my marketing mail straight via Sendgrid. I dont use customer.io for my email sequences — even though it's very good — because I was able to just build my own email sequencing system. Time will tell whether I end up needing to replace my... - Source: dev.to / over 1 year ago

Kayako mentions (1)

What ticketing software isn't hot garbage?
One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: about 2 years ago

What are some alternatives?

When comparing Customer.io and Kayako, you can also consider the following products

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Customer.io vs Brevo

Customer.io vs Freshdesk

Customer.io vs MailChimp

Customer.io vs LiveAgent

Customer.io vs Intercom

Customer.io vs Zendesk