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Customer Database App VS Bigin by Zoho CRM

Compare Customer Database App VS Bigin by Zoho CRM and see what are their differences

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Customer Database App logo Customer Database App

Easy to use CRM software for small business

Bigin by Zoho CRM logo Bigin by Zoho CRM

Pipeline-centric CRM built and priced for small businesses
  • Customer Database App Landing page
    Landing page //
    2023-01-12

Customer Database App is a free CRM system that is easy to use and set up.

Custom fields using the drag and drop editor let you choose what information you keep about your customers. Getting to the customer record has been made quick and easy from wherever you are.

Workflows/stages can be customized for each type of sales pipeline/product you have, these can be used to automate actions such as creating tasks for users, and sending emails from a template with merge fields. Stage changes with the user and date/time are included in the audit history shown on the customer record making it easy for any users to understand what has happened in the past.

Boards give an overview of your currently active sales/product pipelines, if you have multiple users you'll be able to see what each user is working on and if there have been any delays in progressing leads/customers through each stage.

The software contains many of the standard things you'd expect in a CRM including notes, a diary, tasks, document production, file attachments etc.

General setup includes user permissions, date/time formats that can be switched for your location, two-factor authentication, and choosing the colors/icons for your pipelines/stages.

Data can be imported from CSV and the API allows leads to go directly into the CRM from your website/social media.

  • Bigin by Zoho CRM Landing page
    Landing page //
    2023-09-18

Customer Database App

Website
customerdatabase.app
Pricing URL
Official Customer Database App Pricing
$ Details
free
Platforms
Browser Mobile Android Windows
Release Date
2022 November
Edit details

Bigin by Zoho CRM

Website
zoho.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Customer Database App features and specs

  • Custom Fields
  • Custom Workflows
  • Easy Import Tool
  • Email Integration
  • Diary
  • Document Production

Bigin by Zoho CRM features and specs

  • User-Friendly Interface
    Bigin is designed with small businesses in mind, providing an intuitive and straightforward interface that is easy to navigate, making it accessible for users with varying technical skills.
  • Affordable Pricing
    With competitive pricing, Bigin offers an economical solution for small businesses looking to manage their customer relationships without a large financial investment.
  • Seamless Integration
    Bigin seamlessly integrates with other Zoho products and popular third-party applications, allowing for a more streamlined and efficient workflow.
  • Customizable Pipelines
    Users can create customizable sales pipelines to suit their specific business processes, enhancing the ability to track deals and customer interactions effectively.
  • Mobile App
    Bigin offers a robust mobile application that allows users to access and manage their CRM data on the go, ensuring productivity and responsiveness from anywhere.

Possible disadvantages of Bigin by Zoho CRM

  • Limited Features for Advanced Users
    While Bigin is excellent for small businesses, it may lack the advanced features and customization options required by larger enterprises or more complex sales processes.
  • Limited Reporting Capabilities
    The reporting and analytical features in Bigin are somewhat basic compared to more comprehensive CRM solutions, which could be a limitation for data-driven decision-making.
  • Storage Constraints
    Bigin has storage limitations that might not be sufficient for businesses dealing with a large volume of customer data or those aiming for long-term data retention.
  • Scalability Issues
    As businesses grow and their needs become more complex, they might find Bigin's capabilities insufficient, necessitating a migration to a more robust CRM solution.
  • Dependency on Zoho Ecosystem
    While integration with Zoho products is seamless, businesses relying on non-Zoho solutions may face challenges, reducing interoperability and increasing dependency on the Zoho ecosystem.

Analysis of Bigin by Zoho CRM

Overall verdict

  • Bigin by Zoho CRM is a good choice for organizations seeking an affordable, intuitive, and efficient CRM system. While it may lack some advanced features found in larger CRM platforms, it effectively covers the basics and excels in ease of use, support, and integration capabilities.

Why this product is good

  • Bigin by Zoho CRM is particularly well-suited for small businesses and startups that need a simple, user-friendly CRM solution. It provides essential features such as contact management, pipeline management, and workflow automation without the complexity and high cost of more comprehensive CRM systems. Its integration with other Zoho products and popular third-party applications also adds to its appeal, making it easier to expand functionality as business needs grow.

Recommended for

  • Small businesses
  • Startups
  • Teams looking for a simple CRM solution
  • Users who need integration with other Zoho products

Customer Database App videos

+ Add

Adding a customer and custom field setup

Bigin by Zoho CRM videos

+ Add

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

More videos:

  • Review - Detailed product walkthrough of Bigin by Zoho CRM
  • Review - Set up your CRM in under 30 minutes | Bigin by Zoho CRM

Category Popularity

0-100% (relative to Customer Database App and Bigin by Zoho CRM)

Customer Database App

Bigin by Zoho CRM

CRM
6 6%
CRM
94% 94
CRM Platforms
100 100%
CRM Platforms
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100
Small Business CRM
100 100%
Small Business CRM
0% 0

User comments

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What are some alternatives?

When comparing Customer Database App and Bigin by Zoho CRM, you can also consider the following products

HubSpot CRM - Free CRM software for small businesses.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

monday CRM - monday sales CRM is a customizable customer relationship management software for every business with support for unlimited leads and accounts and prepaid plans.

Pobuca Connect - Connect with your contacts.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

1CRM - 1CRM is an All-in-One CRM solution for sales, marketing, project and order management. Download 1CRM Free, and find out why it's right for your business.

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