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Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Asterisk - An open source telephony switching and private branch exchange service for Linux.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.
ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
FusionPBX - FusionPBX is an open source FreeSWITCH GUI.