Software Alternatives, Accelerators & Startups

Crazy Egg VS UserTesting.com

Compare Crazy Egg VS UserTesting.com and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Crazy Egg logo Crazy Egg

Through Crazy Egg's heat map and scroll map reports you can get an understanding of how your visitors engage with your website so you can boost your conversion rates.

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!
  • Crazy Egg Landing page
    Landing page //
    2023-01-13

  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

UserTesting.com

$ Details
Free Trial
Release Date
2007 January
Startup details
Country
United States
State
California
Founder(s)
Darrell Benatar
Employees
500 - 999

Crazy Egg features and specs

  • User-Friendly Interface
    Crazy Egg provides an intuitive and easy-to-use interface, making it accessible for users of all skill levels without the need for advanced technical knowledge.
  • Heatmaps
    Crazy Egg offers comprehensive heatmaps that visually represent where users are clicking, scrolling, and spending time on your website, helping to identify areas that need improvement.
  • A/B Testing
    The platform includes a robust A/B testing tool that allows users to create and compare multiple versions of a webpage to determine which one performs better.
  • Scroll Maps
    Scroll maps show how far down the page your visitors are scrolling, which can help in optimizing content placement to capture user attention more effectively.
  • User Session Recordings
    Crazy Egg records user sessions, allowing you to watch real interactions and gain insights into user behavior to make data-driven changes.

Possible disadvantages of Crazy Egg

  • Cost
    The pricing of Crazy Egg can be a bit high for smaller businesses or individual website owners, especially considering the need for ongoing subscription plans.
  • Data Processing Time
    There can be a delay in data processing and displaying reports, which might be inconvenient for those needing real-time analytics.
  • Limited Integrations
    Crazy Egg has limited integrations with other third-party tools and platforms, which can be a hindrance for users who rely on multiple software solutions for their workflow.
  • Mobile Data Accuracy
    Some users have reported issues with the accuracy of mobile data insights, which can be problematic considering the increasing importance of mobile traffic.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, some of the more advanced functionalities may require a learning curve to use effectively.

UserTesting.com features and specs

  • Ease of Use
    The platform is user-friendly and easy to navigate, making it simple for users to set up tests and analyze results.
  • Quality of Feedback
    Provides high-quality, detailed feedback from real users, which can be instrumental in improving user experience.
  • Quick Turnaround Time
    Enables rapid collection of feedback, often providing results within hours, which is ideal for iterative testing and fast-paced development cycles.
  • Diverse Participant Pool
    Offers access to a broad and diverse range of participants, ensuring that feedback is representative of different demographics and user types.
  • Comprehensive Analytics
    Includes robust analytics tools that help users make sense of the data collected and draw actionable insights.
  • Customizable Tests
    Allows for the creation of highly customizable tests to fit specific research needs and objectives.
  • Video Feedback
    Participants provide video recordings of their sessions, offering visual and contextual insights into user interactions.

Possible disadvantages of UserTesting.com

  • Cost
    The platform can be expensive, making it less accessible for smaller businesses or startups with limited budgets.
  • Participant Dropout
    There can be instances of participants dropping out of tests, which may require rescheduling and cause delays.
  • Limited Session Duration
    Testing sessions are often limited in duration, which might not be sufficient for more comprehensive or complex tests.
  • Dependency on External Participants
    The quality and reliability of the feedback are dependent on the external participant pool, which can sometimes be inconsistent.
  • Learning Curve
    While the platform is generally user-friendly, there can still be a learning curve for users unfamiliar with UX research methodologies.

Analysis of UserTesting.com

Overall verdict

  • UserTesting.com is generally considered a good tool for businesses looking to conduct user research and usability testing. Its platform is user-friendly and it provides high-quality, actionable insights. However, its suitability may vary depending on the specific requirements of a project, such as budget constraints and target audience.

Why this product is good

  • UserTesting.com is a popular platform for gaining insights into user experience by allowing businesses to watch real users interact with their products or websites. It offers valuable video-based feedback from a diverse group of testers, which can help identify pain points, improve usability, and enhance customer satisfaction.

Recommended for

  • Product managers seeking to understand user interactions
  • UI/UX designers needing feedback on design elements
  • Marketing teams aiming to improve customer engagement
  • Businesses of various sizes looking to enhance their digital platforms

Crazy Egg videos

Ecommerce Optimization: Intro to Crazy Egg

UserTesting.com videos

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Category Popularity

0-100% (relative to Crazy Egg and UserTesting.com)
Web Analytics
100 100%
0% 0
User Experience
0 0%
100% 100
Analytics
100 100%
0% 0
Usability
0 0%
100% 100

User comments

Share your experience with using Crazy Egg and UserTesting.com. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crazy Egg and UserTesting.com

Crazy Egg Reviews

The best Hotjar alternatives & competitors, compared
Crazy Egg is a heatmap and optimization platform tool for small business owners and marketers – it's popular among e-commerce businesses who run Shopify stores. It's best for its heatmaps, but it also includes basic replay, A/B testing, and website analytics tools. It's ideal for nontechnical users who want to optimize their websites and drive conversions.
Source: posthog.com
11 Hotjar alternatives and competitors in 2024
Crazy Egg provides similar product analysis features to Hotjar, as well as a number of additional solutions—such as A/B testing, error tracking, and traffic analysis. Given that Hotjar separates pricing by functionality, Crazy Egg is a more affordable option overall.
Source: maze.co
12 Hotjar alternatives for website and mobile app analytics
While both tools have heatmaps and screen recordings, Crazy Egg doesn’t capture every user session on your website. Instead, they sample your traffic, and you can choose the rate at which the sampling happens. As a result, Crazy Egg’s quantitative analytics capabilities are more limited than Hotjar’s.
Top 10 CRO Tools to Boost Conversions for Free in 2023
Are you looking for a website recording tool? Crazy Egg is one of the conversion rate optimization tools that claim to analyze your site data. Like any other CRO tool, CrazyEgg is equipped with session recordings and heatmaps to boost your web conversions.
Source: aigrow.me
15 Best A/B Testing Tools And Software (2021 List)
You can carry out your changes to your website in mere 5 minutes using Crazy Egg. This is how it is. This website optimization tool offers A/B testing to its subscribers. You can also use other usability testing tools such as Snapshots, Heatmaps, and Recordings to better understand your customers.

UserTesting.com Reviews

10 Best Canny Alternatives and Competitors in 2025
The best way to understand your users is to put yourself in their shoes. With UserTesting, see what your customers see when they use your products and dive into user feedback to build products they’ll use daily. 🎯
Source: clickup.com
11 Hotjar alternatives and competitors in 2024
UserTesting is a UX research tool that allows users to gain user insights via video feedback. UX teams can use the UserTesting panel to hire testers and delegate tasks to uncover how users interact with their product.
Source: maze.co
10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...

Social recommendations and mentions

Based on our record, UserTesting.com seems to be more popular. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crazy Egg mentions (0)

We have not tracked any mentions of Crazy Egg yet. Tracking of Crazy Egg recommendations started around Mar 2021.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: over 1 year ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: over 1 year ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: over 1 year ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: over 1 year ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Crazy Egg and UserTesting.com, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

User Interviews - User Interviews is a tool to recruit participants for product tests and market research.

Matomo - Matomo is an open-source web analytics platform