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contactSPACE VS HelpScout

Compare contactSPACE VS HelpScout and see what are their differences

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Automatically generate screenshots reflecting the latest version of your product and eliminate the manual burden of updating product screenshots in your help center. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

contactSPACE logo contactSPACE

contactSPACE is a cloud contact centre software for the SME.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • contactSPACE Landing page
    Landing page //
    2023-03-16
  • HelpScout Landing page
    Landing page //
    2023-07-14

contactSPACE videos

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Case Study: How ASTIA Achieved Phenomenal Growth With contactSPACE Cloud Contact Centre Software

More videos:

  • Review - ContactSPACE - The Importance of Customer Experience

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to contactSPACE and HelpScout)

contactSPACE

HelpScout

Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100
Call Center Software
100 100%
Call Center Software
0% 0
Customer Support
3 3%
Customer Support
97% 97

User comments

Share your experience with using contactSPACE and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare contactSPACE and HelpScout

contactSPACE Reviews

Best Call Center Software: The Complete List (2020 Update)
contactSPACE is an all-in-one contact centre solution that facilitates seamless inbound customer experiences and intelligent outbound dialling. The solution enables you to build powerful custom contact strategies to make the right call at the right moment, while helping you keep agents on-message with contactSPACE CallGuides.
Source: biz30.timedoctor.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

contactSPACE mentions (0)

We have not tracked any mentions of contactSPACE yet. Tracking of contactSPACE recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing contactSPACE and HelpScout, you can also consider the following products

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dialfire - Cloud Calling at Jet Speed

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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