NovelVox offers extremely innovative and interactive wallboards for Cisco Finesse, Genesys, Avaya Contact Centers. NovelVox iVision offerings under the name of iVision Plus, iVision Gamification, iVision Digital Signage, and iVision Touch - are tailored to provide transformational insight into contact center performance by facilitating multiple views based on real contact center experience. The graphical data displayed empowers agents and supervisors alike, contributing to enhanced customer experience.
Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in 24 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries. Contact us today!
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