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ConnectWise Manage VS Zendesk Support

Compare ConnectWise Manage VS Zendesk Support and see what are their differences

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ConnectWise Manage logo ConnectWise Manage

ConnectWise Manage is a project management solution that connects all crucial business processes in a single application.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • ConnectWise Manage Landing page
    Landing page //
    2023-08-26
Not present

ConnectWise Manage videos

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Connectwise Manage Recorded Live Demo

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to ConnectWise Manage and Zendesk Support)

ConnectWise Manage

Zendesk Support

Office & Productivity
100 100%
Office & Productivity
0% 0
Customer Support
15 15%
Customer Support
85% 85
Help Desk
21 21%
Help Desk
79% 79
Customer Service
17 17%
Customer Service
83% 83

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectWise Manage and Zendesk Support

ConnectWise Manage Reviews

We have no reviews of ConnectWise Manage yet.
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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing ConnectWise Manage and Zendesk Support, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Desk - Industry's first context-aware Helpdesk Software

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

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