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ConnectWise Automate VS GLPI

Compare ConnectWise Automate VS GLPI and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

ConnectWise Automate logo ConnectWise Automate

Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

GLPI logo GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface.
  • ConnectWise Automate Landing page
    Landing page //
    2023-05-12
  • GLPI Landing page
    Landing page //
    2023-10-18

ConnectWise Automate features and specs

  • Robust Automation
    ConnectWise Automate offers extensive automation capabilities, allowing IT teams to automate repetitive tasks and manage complex workflows efficiently.
  • Comprehensive Monitoring
    The platform provides advanced monitoring tools that help in identifying and resolving issues proactively, improving system reliability and performance.
  • Scalability
    ConnectWise Automate is highly scalable, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Integrations
    It integrates seamlessly with other ConnectWise products and a wide range of third-party applications, offering a cohesive IT management experience.
  • Customizability
    The platform offers a high degree of customization, allowing IT teams to tailor the system to meet their specific needs and workflows.

Possible disadvantages of ConnectWise Automate

  • Complexity
    Due to its extensive feature set, ConnectWise Automate can have a steep learning curve, requiring significant time and effort to master.
  • Cost
    The platform can be expensive, particularly for smaller businesses or those with limited budgets, potentially making it a less viable option.
  • Performance Issues
    Some users have reported slow performance and occasional glitches, which can be frustrating when managing critical IT tasks.
  • Support
    While ConnectWise offers support, some users have found the quality and responsiveness of their support services to be lacking.
  • Initial Setup
    The initial setup and configuration process can be time-consuming and complex, requiring considerable technical expertise.

GLPI features and specs

  • Open Source
    GLPI is open-source software, making it free to use and customizable according to specific needs. This allows organizations to modify the software to better fit their processes without incurring licensing fees.
  • Comprehensive IT Asset Management
    GLPI offers extensive features for IT asset management, including inventory management, software tracking, and hardware diagnosis, which help organizations keep track of their IT resources efficiently.
  • Community Support
    Being an open-source project, GLPI benefits from a broad community of users and developers who contribute plugins, extensions, and support, offering a range of options for enhancing its functionality.
  • Ticketing System
    GLPI comes with an integrated helpdesk ticketing system that streamlines the process of handling IT issues and requests, improving user support and communication within the organization.
  • Multi-language Support
    GLPI supports multiple languages, making it accessible to a global user base and allowing teams from different regions to use the software in their preferred language.

Possible disadvantages of GLPI

  • Complex Setup
    The initial setup and configuration of GLPI can be complex and time-consuming, requiring a good understanding of IT systems, which might be challenging for organizations without dedicated IT staff.
  • Performance Issues
    GLPI can experience performance issues as the number of managed assets and users grows, potentially requiring additional resources or optimization efforts to maintain efficiency.
  • User Interface
    While functional, the user interface of GLPI is often considered not as modern or intuitive as some other IT management tools, which might reduce user satisfaction or require additional training.
  • Limited Advanced Features
    Compared to some commercial IT management solutions, GLPI might lack certain advanced features or integrations, which could limit its effectiveness for some larger or more complex organizations.
  • Dependency on Community
    Relying on community support can lead to slower development cycles or delayed resolutions of issues, especially if specific problems are not widely experienced or addressed by the community.

ConnectWise Automate videos

+ Add

Webinar Recording: What's new in ConnectWise Automate 12

More videos:

  • Review - ConnectWise Automate: A really great product

GLPI videos

+ Add

Como Utilizar GLPI

More videos:

  • Review - Webinar: introduction to GLPI Network Cloud
  • Review - GLPI: Service Management software powered by open source.
  • Review - GLPI: inventory software at nuclear power plant in USA

Category Popularity

0-100% (relative to ConnectWise Automate and GLPI)

ConnectWise Automate

GLPI

Monitoring Tools
84 84%
Monitoring Tools
16% 16
IT Management
100 100%
IT Management
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100
Project Management
100 100%
Project Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectWise Automate and GLPI

ConnectWise Automate Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ConnectWise Automate is a rich features platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.
Source: www.comparitech.com
8 Best RMM Software and Tools
ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule...
Source: www.pcwdld.com
Top IT Management Software 2021
As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry...
Source: www.itbusinessedge.com
15 Best IT Monitoring Tools and Software
ConnectWise Automate (previously LabTech) is an RMM product that automates all stages of the monitoring process, from discovery to patching.
Source: blog.inedo.com

GLPI Reviews

Best Free Asset Tracking Software
Since it's an open source service, the occasional bug or hiccup should be expected. If you need a more reliable version of GLPI, you can pay for a warranty that ensures a “stable and predictable performance” thanks to a team of techs. While the free version tracks unlimited assets, anyone who wants the paid version with warranty and support will need to pay for a plan tier...
Source: tech.co

What are some alternatives?

When comparing ConnectWise Automate and GLPI, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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