Analyze qualitative data from user research

• Note taking and Ai-assisted tagging
• Automated transcription and video editing
• Digital whiteboard with affinity clusters, journey maps and more

Share findings online

• Viewers don't need a Condens account to see findings
• Hide participant information for data privacy
• Use short clips and highlight reels as evidence

Build a UX research repository

• All research insights in one place
• Separate interface for colleagues to find existing research
• Full control which data is shared with colleagues

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.