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Codetree VS HelpScout

Compare Codetree VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Codetree logo Codetree

You can manage your entire development process through GitHub.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Codetree Landing page
    Landing page //
    2023-04-04
  • HelpScout Landing page
    Landing page //
    2023-07-14

Codetree videos

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Derrick Reimer, Co-Founder of Drip and Founder of CodeTree - FE International Review

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Codetree and HelpScout)

Codetree

HelpScout

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Productivity
100 100%
Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Codetree and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Codetree and HelpScout

Codetree Reviews

We have no reviews of Codetree yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

HelpScout might be a bit more popular than Codetree. We know about 2 links to it since March 2021 and only 2 links to Codetree. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Codetree mentions (2)

  • 6 lessons from a technical founder
    The first thing I did when I started building Savoir was not to write code, but to plan my sprints with a tool called Codetree. I highly recommend them by the way, if you're looking for a good GitHub powered project management tool. I planned my entire feature set through epics, and I would break things down into smaller issues on a bi-weekly basis. I personally really like working in more structured environments.... - Source: dev.to / over 1 year ago
  • New GitHub Issues Beta
    Very much agree, most projects I work on these days have components in multiple repositories and trying to coordinate work among them is challenging. We use Github Issues as a source of truth but have resorted to using third-party software on top of them to help get a bigger-picture view. Currently we're using Codetree: https://codetree.com/. - Source: Hacker News / almost 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Codetree and HelpScout, you can also consider the following products

Linear - Streamlined issue tracking for software teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GitHub Reader - A quick way to browse GitHub issues and pull requests.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gitscout - A beautiful Github Issues experience for macOS

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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