Projector's Professional Services Automation (PSA) software helps project-based services organizations track time and expenses, invoice clients, schedule resources, and manage projects. By eliminating error-prone manual processes and replacing homegrown systems, Projector lets you focus on what's important: gaining the visibility and control you need to grow and manage your professional services organization.
Helpful Resources:
How to Calculate Billable Utilization
Getting Started with Capacity Planning in Operations Management
Revenue Forecasting Models and Mistakes for Professional Services
Metrics for Consulting Services: 6 Professional Services KPIs
Professional Services Contract Structures – Comparing 6 Different Models
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There are some tools like software.com's devtools suite. It can surface all your throughput metrics as well as give you a "pending reviews" view to see what's waiting. You can also set it up to ping you with things sit around for too long. Source: over 1 year ago
Timeneye - Time Tracking Software for Teams and Freelancers
FinancialForce PSA - FinancialForce.com provides cloud back-office applications for Salesforce CRM.
Waydev - Waydev analyzes your codebase from Github, Gitlab, Azure DevOps & Bitbucket to help you bring out the best in your engineers work.
Kimble PSA - Kimble PSA provides professional service organizations with real-time diagnostics of their customer engagements.
GitPrime - GitPrime uses data from any Git based code repository to give management the software engineering metrics needed to move faster and optimize work patterns.
BigTime.net - BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.