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CMDB Cloud VS OTRS ITSM

Compare CMDB Cloud VS OTRS ITSM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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CMDB Cloud logo CMDB Cloud

Visual mapping and drill-down capabilities for your cloud and datacenter IT systems

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • CMDB Cloud Landing page
    Landing page //
    2023-06-21
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

CMDB Cloud videos

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OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to CMDB Cloud and OTRS ITSM)

CMDB Cloud

OTRS ITSM

Customer Service
34 34%
Customer Service
66% 66
Help Desk
17 17%
Help Desk
83% 83
Customer Support
15 15%
Customer Support
85% 85
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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What are some alternatives?

When comparing CMDB Cloud and OTRS ITSM, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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