CloudTalk VS Kamon.io

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

Kamon Telemetry is battle-tested, free and open-source instrumentation library that is very simple to start using, requires almost no coding and can be set-up in a matter of minutes. Developers can send Kamon Telemetry data to the visualization/dashboarding tool of their choice, one of which is compatible Kamon APM. Kamon APM’s major benefit is it comes with a built-in dashboard for the most important metrics to monitor, taking the pain of figuring out what to monitor and building your own dashboards for weeks out of the monitoring.