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Cloudlock VS Jira Service Desk

Compare Cloudlock VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cloudlock logo Cloudlock

CloudLock is a cloud security solution providing enterprise class security solutions for data in the cloud.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Cloudlock Landing page
    Landing page //
    2023-01-27
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Cloudlock features and specs

  • Ease of Integration
    Cloudlock integrates seamlessly with existing Cisco security infrastructure, allowing for a more streamlined and cohesive security solution without major disruptions.
  • Comprehensive Security Features
    Provides a wide range of security features including data loss prevention, threat protection, and compliance management, ensuring robust security coverage.
  • Cloud-Native Design
    Being cloud-native, Cloudlock is designed to secure SaaS, IaaS, and PaaS environments effectively and efficiently without the need for physical hardware.
  • User-Focused Security
    Offers behavior analytics and user-centric security policies that help identify and mitigate insider threats and compromised accounts.
  • Scalability
    Designed to scale with your organization’s needs, making it suitable for businesses of all sizes as they grow and expand their cloud footprint.

Possible disadvantages of Cloudlock

  • Cost
    The investment required for Cloudlock can be significant, especially for smaller organizations or those with limited budgets.
  • Complex Setup
    Some users may find the initial setup and configuration to be complex and time-consuming, especially if not familiar with CASB solutions.
  • Feature Overlap
    For organizations already using other Cisco security offerings, there might be overlapping features which could lead to redundancy.
  • Learning Curve
    There might be a learning curve for IT teams unfamiliar with Cisco’s suite of security products, potentially requiring additional training.
  • Dependency on Internet Connectivity
    As a cloud-based solution, its effectiveness is heavily dependent on a reliable internet connection, which might be a concern in areas with poor connectivity.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Cloudlock videos

+ Add

Cisco Cloudlock Webinar - 2018

More videos:

  • Review - DSI Security Webinar Series: Cisco Cloudlock

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Cloudlock and Jira Service Desk)

Cloudlock

Jira Service Desk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Security & Privacy
100 100%
Security & Privacy
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudlock and Jira Service Desk

Cloudlock Reviews

We have no reviews of Cloudlock yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Cloudlock and Jira Service Desk, you can also consider the following products

Microsoft Cloud App Security - Microsoft Cloud App Security provides deeper visibility, comprehensive controls, and enhanced protection against cloud security issues.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Duo Security - Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trend Micro Cloud App Security - Trend Micro Cloud App Security delivers advanced threat and data protection for Office 365 and cloud file-sharing services.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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