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Cloudbeds VS TrustYou Messaging

Compare Cloudbeds VS TrustYou Messaging and see what are their differences

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Cloudbeds logo Cloudbeds

Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive.

TrustYou Messaging logo TrustYou Messaging

Talk with guests via SMS, Facebook Messenger, email and live chat to improve operations & build loyalty. Internal staff management & Amazon Echo included!
  • Cloudbeds Landing page
    Landing page //
    2023-05-29

Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive.

The award-winning Cloudbeds Platform brings together technology solutions to increase revenue, delight guests, and streamline operations into a single unified system, enhanced by a curated marketplace of third-party integrations.

Founded in 2012, Cloudbeds was named No. 1 PMS, No. 1 Hotel Management System, and No. 1 Guest Messaging Software by Hotel Tech Report in 2023 and was recognized as a major player in the 2022 IDC Marketscape Report.

  • TrustYou Messaging Landing page
    Landing page //
    2023-07-13

Cloudbeds features and specs

  • Booking Engine
    Commission-free online booking engine for hospitality properties
  • Property Management
    #1 PMS system 2023 - as voted on Hotel Tech Awards
  • Channel Manager
    Industry-leading channel manager with 300+ connection, real time update
  • Marketplace
    Integration with 3rd party hotel tools and apps
  • Payments
    One single platform now with an integrated terminal
  • Reservation Management
    Revolutionizing dynamic pricing for independent lodging providers in the hospitality industry
  • Digital Marketing
    Hospitality-focused digital marketing solution run by a trusted partner.
  • Guest Engagement
    #1 guest messaging system to increase guest satisfaction, drive incremental revenue, and streamline internal operations.

TrustYou Messaging features and specs

  • Unified Communication
    TrustYou Messaging allows hotel staff to manage all guest communications across various platforms like SMS, email, and social media from a single interface, improving efficiency.
  • Real-time Responses
    The platform supports real-time messaging, enabling quick responses to guest inquiries and enhancing guest satisfaction.
  • Automated Messaging
    TrustYou Messaging includes automation features such as scheduled messages and auto-replies, which can help in maintaining consistent communication without requiring continuous manual input.
  • Multi-Language Support
    The platform supports multiple languages, making it easier for hotels to communicate with international guests.
  • Integration Capability
    TrustYou Messaging integrates seamlessly with other TrustYou products and various third-party systems, which can lead to a more streamlined operation.

Possible disadvantages of TrustYou Messaging

  • Learning Curve
    Some users may find the platform complex initially and require time and training to become adept at using all its features.
  • Cost
    The pricing for TrustYou Messaging might be a concern for smaller hotels, as the cost can add up, especially if multiple features are required.
  • Dependence on Internet Connectivity
    Since the platform is cloud-based, stable internet connectivity is essential. Any disruption in internet service can interrupt communications.
  • Customization Limitations
    While the platform offers various features, some users may find limitations when looking to customize the messaging templates or workflows to fit unique operational needs.
  • Scalability Issues
    For very large hotel chains or enterprise-level operations, there might be concerns regarding the scalability and ability of the platform to handle extremely high volumes of messages efficiently.

Analysis of Cloudbeds

Overall verdict

  • Overall, Cloudbeds is highly regarded in the hospitality industry for its versatility and ease of use. It is particularly praised for its integration capabilities and responsive customer support. While it may be on the pricier side for smaller operations, its features can provide significant value for medium to large-scale businesses.

Why this product is good

  • Cloudbeds is known for its comprehensive and user-friendly platform that assists hospitality businesses in managing reservations, guest experiences, and room availability across various channels. It consolidates multiple functions like booking engines, channel managers, and property management systems, making operations more efficient. Cloudbeds also offers robust analytics and reporting features, which help businesses make informed decisions.

Recommended for

    Cloudbeds is especially recommended for independent hotels, hostels, bed and breakfasts, and hotel chains seeking a centralized platform to streamline operations and enhance guest experiences. It is ideal for those who require effective channel management and comprehensive reporting tools.

Analysis of TrustYou Messaging

Overall verdict

  • TrustYou Messaging is generally considered to be a good platform for businesses seeking to enhance their customer communication and feedback processes.

Why this product is good

  • TrustYou Messaging offers a comprehensive suite that facilitates seamless communication between businesses and their customers. It is designed to streamline interactions, manage reviews, and improve the overall guest experience. The platform supports multiple channels, including SMS, email, WhatsApp, and more, ensuring that customers can reach out in their preferred way. Additionally, its integration with the broader TrustYou Suite provides valuable insights through advanced analytics and feedback management, helping businesses identify areas for improvement and maintain high service standards.

Recommended for

    TrustYou Messaging is highly recommended for hotels, restaurants, and other hospitality businesses looking to boost their communication efficiency, enhance customer satisfaction, and effectively manage online reviews. It is particularly beneficial for businesses that prioritize customer experience and wish to leverage guest feedback to drive improvements in their service delivery.

Cloudbeds videos

+ Add

🔵 I react to Cloudbeds reviews – my honest opinion

More videos:

  • Review - PIE by Cloudbeds (review)
  • Review - 🔵 Cloudbeds Check In
  • Demo - Life before Cloudebds

TrustYou Messaging videos

+ Add

Rich Snippets - TrustYou Meta-Review

More videos:

  • Review - TrustYou Review Marketing

Category Popularity

0-100% (relative to Cloudbeds and TrustYou Messaging)

Cloudbeds

TrustYou Messaging

Online Bookings
78 78%
Online Bookings
22% 22
Hotel Management Software
76 76%
Hotel Management Software
24% 24
Hotel Reservation Software
76 76%
Hotel Reservation Software
24% 24
Vacation Rental
100 100%
Vacation Rental
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudbeds and TrustYou Messaging

Cloudbeds Reviews

12 Best Cloudbeds Alternatives For 2024
Cloudbeds is a powerful software solution that combines a property management platform, online booking, POS, hotel booking, and channel management into one interface. This innovative tool takes the complexity out of hotel management and transforms it into a streamlined process, giving you more time to focus on your guests in the hospitality industry. However, I understand...
Source: thehotelgm.com
The Best Free Open Source Hotel Management Software of 2022
Cloudbeds serves the operational needs of hotels of all sizes, be it vacation rentals, B&Bs, midsized or large hotels. Key features of Cloudbeds hotel management software are customer relationship management (CRM), point of sale, reservation, front desk management, and a lot more.
Source: www.techjockey.com
Top 5 Best Hotel Management Software In 2019
Cloudbeds came into being in 2012 when two close friends Adam Harris and Richard Castle collaborated to create a hotel management solution that would simplify the work of hotels. Today, it offers a suite of hospitality management software that serves the likes of Expedia, Booking.com, Airbnb, TripConnect, HostelWorld, and more. Hotels, vacation rentals, hostels, and groups...
Source: www.techtimes.com

TrustYou Messaging Reviews

We have no reviews of TrustYou Messaging yet.
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What are some alternatives?

When comparing Cloudbeds and TrustYou Messaging, you can also consider the following products

Viator - Tours, things to do, sightseeing tours, day trips and more from Viator.

VirtualConcierge - A concierge service that serves as a tool for businesses wishing to provide a progressive employee benefit that improves the productivity, recruiting power, morale and motivation of the work force.

Hotello - Hotello is a SAAS cloud or on premise hospitality management software that manage establishment's day to day operations and customer service.

eZee Centrix - eZee Centrix helps hotels to manage their property rates & inventory across various travel websites with higher efficiency and ease.

Quore - Quore is a hospitality operations solution that streamlines workflows so hotels can improve productivity, communication and guest satisfaction.

Cendyn Hospitality Marketing Cloud - Drive more business via your most profitable channel with the Cendyn Hospitality Cloud. Our dedicated team of experts will align to your business objectives across marketing, sales and events channels at your hotel.

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