Tools are created to serve our own purposes and technology needs to add value to our lives without creating friction.People should not adapt to technology. Technology needs to adapt to people. We don't need to teach people how to interact with software but train software to interact with people. Software adoption relies on people learning how to navigate through a user interface. But this causes resistance and hinders productivity. We close the knowledge gap between humans and machines by allowing anybody to operate any software instantly. For Software providers that need to sell their product the ability to guide users in real time translates into higher engagement, activation, conversion, and retention. Companies that implement on-screen interactive guidance in the applications their staff needs to work with, solve all the logistic problems connected to staff training and see an increase in productivity that derives from a workforce which is fully operative in any software application from the get-go.
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Clickiny's answer
Clickiny stands out with its customizable WhatsApp chat widget that supports multiple agents and flexible availability schedules. Its powerful editor allows businesses to seamlessly tailor the widget to their brand and customer needs.
Clickiny's answer
A person should choose Clickiny over its competitors due to its highly customizable WhatsApp chat widget, which supports multiple agents and personalized availability schedules, ensuring seamless and efficient customer service. Additionally, its intuitive editor makes it easy to align the widget with a brand's unique style, offering a user-friendly experience tailored to business needs.
Clickiny's answer
The primary audience for Clickiny consists of businesses and organizations seeking to enhance customer engagement through seamless communication on their websites. They are particularly focused on leveraging WhatsApp as a channel for customer support, marketing, or sales and value a customizable, multi-agent chat widget that can accommodate their brand identity and operational requirements.
Clickiny's answer
Clickiny was created to address the growing need for seamless customer communication in an increasingly digital marketplace. As businesses increasingly recognized the importance of WhatsApp for customer engagement, Clickiny was developed to provide a user-friendly solution that integrated WhatsApp directly into their websites. The team focused on creating a highly customizable chat widget that could handle multiple agents and varying availability schedules, making it an ideal tool for organizations looking to enhance their brand’s customer experience with personalized and efficient communication.
Clickiny's answer
Clickiny employs a backend built using Node.js to ensure efficient handling of chat interactions, multi-agent management, and availability scheduling. For data storage and management, it relies on PostgreSQL, providing a reliable and scalable database solution that ensures consistent performance and secure handling of customer and agent data.
Clickiny's answer
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