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ClickDesk VS Pure Chat

Compare ClickDesk VS Pure Chat and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ClickDesk logo ClickDesk

Leading live chat and help desk software. Customize your chat widget, interact with web visitors in real time, answer customer tickets and boost conversions

Pure Chat logo Pure Chat

Pure Chat provides FREE live website support and sales chat without the hassle! It's web site chat, simplified.
  • ClickDesk Landing page
    Landing page //
    2018-09-30
  • Pure Chat Landing page
    Landing page //
    2021-10-12

ClickDesk features and specs

  • Ease of Use
    ClickDesk is user-friendly with an intuitive interface, making it easy for both agents and customers to navigate and use.
  • Integrated Communication
    Combines live chat, voice, and video calling capabilities, allowing for a multi-channel communication approach within a single platform.
  • Customization Options
    Offers customization features such as themes, chat buttons, and forms to match your website's branding.
  • Mobile Compatibility
    Has mobile apps for both Android and iOS, enabling support agents to interact with customers on the go.
  • Analytics and Reporting
    Provides comprehensive analytics and reporting features to help you track performance and measure customer satisfaction.

Possible disadvantages of ClickDesk

  • Pricing
    Can be expensive compared to other live chat solutions, particularly for small businesses on a tight budget.
  • Limited Free Plan
    The free plan has limited features and may not be sufficient for growing businesses or those with high demands.
  • Learning Curve for Advanced Features
    While basic usage is straightforward, there can be a learning curve for more advanced features and integrations.
  • Dependency on Internet Speed
    Performance, especially for voice and video calls, can be highly dependent on your internet speed and may suffer in low-bandwidth situations.
  • Integration Complexity
    Integrating ClickDesk with other software or platforms might require technical expertise, which could be a barrier for some users.

Pure Chat features and specs

  • User-Friendly Interface
    Pure Chat offers an intuitive and easy-to-navigate interface, making it simple for both administrators and visitors to use.
  • Customizable Chat Widgets
    The platform allows extensive customization options for chat widgets, enabling businesses to match their website's branding.
  • Real-Time Visitor Analytics
    Pure Chat provides real-time analytics, allowing users to monitor visitor activity and adjust their strategies on the fly.
  • Unlimited Chats on Paid Plans
    Paid plans offer the benefit of unlimited chats, providing excellent value for businesses with high customer engagement.
  • Mobile Apps
    Pure Chat provides mobile applications for both iOS and Android, enabling users to manage chats on the go.

Possible disadvantages of Pure Chat

  • Limited Features on Free Plan
    The free plan is limited in features, which may not be sufficient for businesses looking for comprehensive chat capabilities.
  • Lack of Advanced Integrations
    Compared to some competitors, Pure Chat lacks advanced integrations with other software and platforms, limiting its flexibility.
  • No Video Chat
    Pure Chat does not offer video chat functionality, which could be a drawback for businesses looking for a more personal touch.
  • Limited Reporting
    The reporting features are somewhat basic, potentially requiring businesses to use additional tools for in-depth analytics.
  • Occasional Lag
    Some users have reported occasional lag or delay in the chat responses, affecting the real-time communication experience.

Analysis of ClickDesk

Overall verdict

  • ClickDesk is a competent live chat and help desk software that provides a range of features, but its suitability depends on your specific needs and budget.

Why this product is good

  • ClickDesk offers a variety of communication tools including live chat, voice chat, and video chat options, making it versatile for customer support. Its integration capabilities with CRM and social media platforms enhance connectivity and streamline customer interaction processes. The software provides analytics and reporting tools to help businesses track performance and improve customer service. However, some users might find the interface slightly dated and the pricing model a bit on the higher side for smaller enterprises.

Recommended for

  • Small to medium-sized businesses seeking a multi-channel customer support platform.
  • Companies that need integration with CRM solutions and other third-party applications.
  • Businesses looking for a simple and effective way to incorporate live communication on their websites.

Analysis of Pure Chat

Overall verdict

  • Pure Chat is a good option for small to medium-sized businesses seeking a simple yet effective live chat tool. It offers essential features such as unlimited chats, customizable chat widgets, and an easy setup process, making it a valuable asset for enhancing customer service.

Why this product is good

  • Pure Chat is considered a reliable live chat solution for businesses due to its user-friendly interface, real-time visitor analytics, and integration capabilities with various platforms. It allows businesses to engage directly with website visitors, providing instant support and increasing customer satisfaction.

Recommended for

    Pure Chat is highly recommended for small to medium-sized businesses, online retailers, service providers, and anyone looking to improve customer engagement on their website without requiring complex or expensive solutions.

ClickDesk videos

+ Add

clickdesk livechat review

More videos:

  • Review - ClickDesk Screen Sharing Review
  • Tutorial - ClickDesk live chat setup tutorial - Dashboard

Pure Chat videos

+ Add

Pure Chat - Free Live Chat Software for Businesses

More videos:

  • Review - Pure Chat App Kaise Use kare

Category Popularity

0-100% (relative to ClickDesk and Pure Chat)

ClickDesk

Pure Chat

Customer Support
22 22%
Customer Support
78% 78
Help Desk
29 29%
Help Desk
71% 71
Live Chat
19 19%
Live Chat
81% 81
Customer Service
22 22%
Customer Service
78% 78

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ClickDesk and Pure Chat

ClickDesk Reviews

A ClickDesk Alternative that scales with your business.
With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com

Pure Chat Reviews

We have no reviews of Pure Chat yet.
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What are some alternatives?

When comparing ClickDesk and Pure Chat, you can also consider the following products

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Crisp Chat - Multi-channel customer support software

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