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Clarabridge VS Delighted

Compare Clarabridge VS Delighted and see what are their differences

Walls.io
Walls.io is an all-in-one social wall solution that allows you to collect, curate, and display content in an easy-to-customize feed. You can collect content from multiple social media platforms or let your audience post content directly on your wall. featured
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Clarabridge logo Clarabridge

Clarabridge transforms customer feedback into intelligence that empowers your workforce to take...

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Clarabridge Landing page
    Landing page //
    2023-03-14
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Clarabridge features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Clarabridge videos

+ Add

Clarabridge Summer 2021 Product Release

More videos:

  • Review - Sentiment Analysis: Clarabridge tool
  • Review - Clarabridge for Customer Support

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Clarabridge and Delighted)

Clarabridge

Delighted

Social Media Tools
100 100%
Social Media Tools
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Social Media Marketing
100 100%
Social Media Marketing
0% 0
Surveys
0 0%
Surveys
100% 100

User comments

Share your experience with using Clarabridge and Delighted. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Clarabridge and Delighted

Clarabridge Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Clarabridge is a Customer Experience Management (CEM) Platform that pulls data from various feedback sources. This data can easily be filtered within the platform, enabling users to optimise their website accordingly. This customer feedback tool has the following capabilities: text analytics, sentiment analysis, AI-fueled insights, linguistic categorisation, emotion...
Source: mopinion.com

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Clarabridge mentions (0)

We have not tracked any mentions of Clarabridge yet. Tracking of Clarabridge recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Clarabridge and Delighted, you can also consider the following products

Fixerkit - Fixerkit enables social media planning and seo analysis on different platforms to be collected on a single panel and done automatically. It aims to save the workforce and time

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Social Lift - Manage multiple social media accounts across different platforms and automate scheduled posts from...

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

MaherPost - MaherPost is a Facebook Group Poster to Post to multiple Facebook Groups at once on AutoPilot.

Survicate - Collect feedback on your website and find out more about your visitors.

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