Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
Based on our record, Chorus seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I wouldn't recommend any companies just yet, maybe a good old press record on sales calls. The comapanies I'm thinking of are chorus.ai or going.io - however not sure if you're ready for that quite yet. Source: over 2 years ago
That said their pricing is fucking ridiculous. We ended up going with chorus.ai instead. Literally the same thing at about 50% of the cost. Source: about 3 years ago
Official - The platform to make love last
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Overcast - Video-first asset management for teams
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Attention Tech - Attention is a powerful sales acceleration software that helps you coach and ramp up your new hires into top performers.
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.