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Chatvisor VS SnatchBot

Compare Chatvisor VS SnatchBot and see what are their differences

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Chatvisor logo Chatvisor

We redefine the way companies engage and communicate with their customers.

SnatchBot logo SnatchBot

SnatchBot provides a platform to build bots for free via SMS, Twitter, Slack, WeChat, Skype
  • Chatvisor Landing page
    Landing page //
    2021-09-25

Chatvisor is a combined customer engagement and analytics platform powered by Co-Browsing, providing improved customer communication for companies. By bringing multiple channels under one roof, Chatvisor opens up all lines of communication between customer and agent, creating fluid, digital conversations that increase efficiency, reduce support costs, and deliver a better customer experience.

The Chatvisor Customer Service Suite includes Co-Browsing, Live Chat, Web- & Video Calling, and Chatbot options. Chatvisor enables various modes of communication between customer and agent without any additional downloads for the customer. For agents, the Chatvisor platform provides an easy way to reach customers and seamlessly transition between channels without breaking the conversation or placing customers on hold. The Chatvisor platform even enables multiple modes of communication to be used simultaneously, so agents can reach the best solution for each individual customer.

Chatvisor Co-Browsing allows customers to share their screen with customer service representatives through advanced, hassle-free screen sharing technology. Powered by its core technology BrowsXP, Chatvisor Co-Browsing is equally effective across any device, on any site, and on all browsers, without any necessary downloads or installation for customers.

  • SnatchBot Landing page
    Landing page //
    2022-06-28

Chatvisor

Website
chatvisor.com
Pricing URL
-
$ Details
paid Free Trial
Platforms
Android Web iOS Google Chrome Safari Edge Firefox
Release Date
2018 February
Edit details

SnatchBot

Website
snatchbot.me
Pricing URL
Official SnatchBot Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Chatvisor features and specs

  • Co-Browsing Feature
    Chatvisor offers a unique co-browsing feature that allows customer service representatives to see what customers are doing on their website in real time, enabling more efficient and effective support.
  • Omni-Channel Support
    The platform provides support for multiple communication channels, including live chat, email, and social media, allowing businesses to manage all interactions in one place.
  • User Experience
    Chatvisor is known for its user-friendly interface, making it easy for both customers and customer service representatives to use.
  • Integration Capabilities
    The software can integrate with various third-party applications and CRMs, facilitating seamless data transfer and improved workflow efficiency.

Possible disadvantages of Chatvisor

  • Cost
    For small businesses or startups, the pricing of Chatvisor might be on the higher side compared to other similar platforms with free or lower-cost options.
  • Learning Curve
    Although user-friendly, for complex integrations and configurations, there can be a learning curve associated with getting the most out of Chatvisor's features.
  • Limited Customization
    Some users might find the customization options limited, especially if they have specific interface or functional requirements that are not supported.
  • Feature Overlap
    Companies that already use comprehensive CRM systems may find some of Chatvisor's features redundant or overlapping with existing tools.

SnatchBot features and specs

  • Ease of Use
    SnatchBot offers a user-friendly interface with a drag-and-drop feature, making it accessible for users without programming skills to create bots.
  • Multi-Platform Integration
    The platform allows for integration across multiple channels including Facebook Messenger, Slack, and websites, providing a broad reach for businesses.
  • Free Plan Available
    SnatchBot provides a free tier that includes access to many features, making it a cost-effective option for beginners and small businesses.
  • AI and NLP Capabilities
    The platform includes built-in natural language processing and AI tools to create sophisticated, conversational bots.
  • Robust Analytics
    SnatchBot provides comprehensive analytics to track bot performance and user interactions, which is valuable for optimizing bot workflows.

Possible disadvantages of SnatchBot

  • Limited Customization Options
    While user-friendly, SnatchBot's drag-and-drop interface can limit customization for more complex bot behaviors and specific use cases.
  • Dependency on Internet Connection
    As a cloud-based service, users rely on a stable internet connection to create and operate bots, which might not be ideal for all users.
  • Learning Curve for Advanced Features
    While basic bot creation is straightforward, there is a learning curve involved for leveraging advanced features and functionalities effectively.
  • Potential Integration Limitations
    Though it offers several platform integrations, users may face limitations or challenges when trying to integrate with less common platforms or internal systems.
  • Support and Community Limitations
    Although SnatchBot offers support, some users might find the available resources and community support less extensive compared to larger, more established platforms.

Chatvisor videos

+ Add

FinovateEurope 2020 / Chatvisor

SnatchBot videos

+ Add

SnatchBot Omni-Channel Platform

More videos:

  • Tutorial - How to give your website a chatbot with SnatchBot

Category Popularity

0-100% (relative to Chatvisor and SnatchBot)

Chatvisor

SnatchBot

Video Conferencing
100 100%
Video Conferencing
0% 0
Chatbots
0 0%
Chatbots
100% 100
Cobrowsing
100 100%
Cobrowsing
0% 0
CRM
22 22%
CRM
78% 78

User comments

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What are some alternatives?

When comparing Chatvisor and SnatchBot, you can also consider the following products

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Botsify - Ever wonder if you could replace your live chat support system with a chatbot?. Its possible now with Botsify Chatbot For Website.

ChatBot - Easy to use chatbot platform for business

Recast.AI - Recast.AI is the leading platform to build, connect and monitor bots.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

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