Chatlio offers this functionality pretty well from what I've seen. A workspace in my org uses them to respond to people who ask questions through their site's chat function. Source: about 2 years ago

Wow, awesome advice. Yeah, you're right. I will have to reconsider some stuff. I was initially modeling the pricing based on Chatlio. But I think you're right in a lot of ways. Source: over 2 years ago

Yes. https://chatlio.com/ Creates a short-lived channel per chat. It works well in terms of sharing responsibilities with a team and allowing people to jump in easily. I did feel a bit of unease with having customers in the same place as our "private" conversations. - Source: Hacker News / about 3 years ago

Well, if you have no idea of which problem to solve, I believe that nugget is still a thing. Every time I stumble upon someone that tells me that "all the problems have been solved" I tell them: check out https://nugget.one and let's talk again. If I recall, I stumbled upon that site when I was with Startup School. _^. Source: over 2 years ago