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Chatlio VS Genesys Cloud

Compare Chatlio VS Genesys Cloud and see what are their differences

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Chatlio logo Chatlio

When you have a business to run, your average instant messaging software just will not do. You need an internal presence upon which your entire team can collaborate on. Read more about Chatlio.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Chatlio Landing page
    Landing page //
    2023-09-14
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Chatlio videos

No Chatlio videos yet. You could help us improve this page by suggesting one.

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Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Chatlio and Genesys Cloud)

Chatlio

Genesys Cloud

Customer Support
40 40%
Customer Support
60% 60
Communication
0 0%
Communication
100% 100
CRM
100 100%
CRM
0% 0
Live Chat
100 100%
Live Chat
0% 0

User comments

Share your experience with using Chatlio and Genesys Cloud. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Chatlio seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Chatlio mentions (3)

  • Slack and customer inquiries.
    Chatlio offers this functionality pretty well from what I've seen. A workspace in my org uses them to respond to people who ask questions through their site's chat function. Source: about 2 years ago
  • I built chatlike.xyz - live chat with your web visitors via Discord
    Wow, awesome advice. Yeah, you're right. I will have to reconsider some stuff. I was initially modeling the pricing based on Chatlio. But I think you're right in a lot of ways. Source: over 2 years ago
  • Show HN: Papercups – open-source alternative to Intercom
    Yes. https://chatlio.com/ Creates a short-lived channel per chat. It works well in terms of sharing responsibilities with a team and allowing people to jump in easily. I did feel a bit of unease with having customers in the same place as our "private" conversations. - Source: Hacker News / about 3 years ago

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Chatlio and Genesys Cloud, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Crisp Chat - Multi-channel customer support software

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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