Callexa VS Google Forms

With Callexa Feedback I can easily measure the satisfaction of my customers after a product purchase.

The interface to Shopify made it very easy for me to integrate the NPS surveys into my store and to survey my customers automatically. With the review widgets the feedback of my customers can be displayed easily and conveniently on my website.

Callexa Feedback is perfect for my needs. It is easy to use, the interface makes setup quick and intuitive and the support is friendly and competent. I can't find any disadvantage.

One of our customers said: Our small mining operation needed to go from paper based process to digital forms. At first, Google forms allowed us to use this Web-based platform that lets individuals and businesses of all sizes build customizable forms to conduct surveys and generate real-time response charts.

We saw that a small sample of our field workers quickly adopted the new way of working.

Step 1: accomplished.

Now unto step 2.

How do we deploy this unto our whole team? We needed email notifications, offline response collection when without wifi on the field. Our CIO and his director of operations needed deep data and trends analysis as well. Our inspectors, when doing their audits, needed to capture approx. 25 high definition pictures, some audio notes and a video which wasn't really possible with google forms.

So, we can 100% credit the use of google forms to our transition towards a paperless process, but as we navigated saashub.com a little more, we were able to discover a world of alternatives. We strongly suggest to start using google forms before undergoing a big implementation plan towards such enterprise level inspection tools like nspek or even cheaper solutions like prontoforms.

I am not sure if we would start with google's solution first if we would to do this digital transformation all over, but it did allow us to discover it's limits pretty quickly.

At some point, we needed custom fields and functions, and none of us was able to code, so the nSpek training that comes with the application definitely sets it's self apart, giving us full autonomy.