Pager Team has three key considerations that differentiate it from the existing competition. Those are cost, configuration, and consistency.
Cost VictorOps, Pager Duty, and Ops Genie all charge monthly by user. The more people on your rotation, in some cases even as mere observers, the more you pay. Rather than charging by the user, Pager Team charges by the incident, since that's where the costs are. I have two plans: a pay-as-you-go plan that charges $1/mo per rotation plus $1/incident, or a flat rate plan at $200/mo per rotation which provides unlimited incidents.
Configuration The configuration of all three incumbents is complex. You can make them do just about anything! It's wonderful, in the same way JIRA is wonderful. However, because you can do just about anything, configuring them is actually so complicated that it's easy to get wrong.
Consistency Consistency has two really important facets. Most important for the business is the consistency of response time. Regardless of the individual currently on-call, when an incident comes in, you want to see the same prompt response. Every Pager Team user has the same notification path which they can't change, so you know what to expect regardless of who is on-call.
The second part of consistency is for the members of the rotation. Everyone has a life outside of work and they need to be able to plan around their on-call schedule in a consistent, predictable manner.
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Based on our record, Cabot seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If your not aware of Cabot, see here: https://cabotapp.com, the developer(s) are looking for somebody to take over the project, and I've been pondering it for a couple of weeks... I'm currently working through the code, seeing if I can bring it up to Python 3.10+ compatability. Source: almost 2 years ago
I'm very please to have stumbled upon this projet as I've been hunting for a replacement for the now unmaintained Cabot application. Source: over 2 years ago
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