Software Alternatives, Accelerators & Startups

BugSnag VS Userback

Compare BugSnag VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

BugSnag logo BugSnag

Not all bugs are worth fixing. Prioritize and fix software bugs that matter while improving software stability with every release.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • BugSnag Landing page
    Landing page //
    2023-08-05

Bugsnag monitors application stability so you can make data-driven decisions on whether you should be building new features or fixing bugs.

We are a full stack stability management solution with best-in-class functionality for mobile applications.

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

BugSnag

$ Details
freemium
Platforms
iOS Android JavaScript PHP Java Python C++ .Net Ruby Swift Laravel Go
Release Date
2012 September

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

BugSnag features and specs

  • Comprehensive Error Reporting
    BugSnag provides detailed error reports with stack traces, allowing developers to quickly identify and resolve issues.
  • Real-Time Notifications
    Receive immediate alerts through various channels (email, Slack, etc.) whenever a new error is detected, keeping the team promptly informed.
  • Error Prioritization
    Offers features to prioritize errors based on their impact on users, helping teams focus on the most critical issues first.
  • Integration Capabilities
    Seamlessly integrates with a variety of third-party tools such as JIRA, GitHub, and Trello for streamlined issue tracking and management.
  • User Tracking
    Includes user tracking features to understand how errors are affecting individual users, enabling more personalized support and troubleshooting.

Possible disadvantages of BugSnag

  • Cost
    BugSnag can be expensive for smaller teams or startups, especially as the number of tracked errors scales up.
  • Steeper Learning Curve
    Some users may find BugSnag's extensive features and settings overwhelming at first, requiring a learning period to fully utilize its capabilities.
  • Limited Free Plan
    The free plan offers limited features and is suitable only for small projects or initial evaluations, potentially necessitating a paid subscription for serious use.
  • Dependence on Internet Connection
    Since BugSnag is a cloud-based service, it requires a stable internet connection to function effectively, which could be a drawback in environments with unreliable connectivity.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of BugSnag

Overall verdict

  • Overall, BugSnag is considered an excellent choice for developers and organizations seeking a comprehensive error monitoring solution. Its ease of use, detailed error reports, and customization options make it a valuable tool for maintaining application quality and ensuring a seamless user experience.

Why this product is good

  • BugSnag is highly regarded for its robust error monitoring and reporting capabilities. It offers detailed insights into application errors, aiding developers in promptly identifying and fixing issues. With features like real-time alerting, diagnostic data, and user impact analysis, BugSnag facilitates efficient error management and improves application reliability. Its integration with various development tools and platforms further enhances its usability.

Recommended for

  • Software developers looking for a reliable error monitoring tool.
  • Organizations needing real-time error alerts and diagnostics.
  • Development teams that prioritize user experience by minimizing application downtime.
  • Businesses seeking integration with existing tools like Jira, Slack, and GitHub.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

BugSnag videos

Bug Tracking in Laravel: Bugsnag vs Flare [Demo/Review]

More videos:

  • Review - Detect and diagnose errors with Bugsnag
  • Review - 3 Reasons to Use Tools Like Bugsnag

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to BugSnag and Userback)
Error Tracking
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Exception Monitoring
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions and Answers

As answered by people managing BugSnag and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe your primary audience?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BugSnag and Userback

BugSnag Reviews

  1. Stan
    · Founder at SaaSHub ·
    Works as expected

    I've been using BugSnag for several years now in multiple projects. The integration with Ruby on Rails is seamless and flawless, and I've never experienced a single issues.

    🏁 Competitors: Rollbar
    👍 Pros:    Clean ui|Easy to use

6 Bugsnag Alternatives to Consider in 2021
Bugsnag is a famous error monitoring tool used for the same purpose. It is renowned for its ability to track down your application’s health against a laid down goal and notify you when you are off the roadmap. However, it has its drawbacks too. This is why customers often end up looking for Bugsnag alternatives. Fortunately, there are plenty of Bugsnag alternatives available...
Source: scoutapm.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback should be more popular than BugSnag. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BugSnag mentions (2)

  • Ask HN: Who is hiring? (February 2022)
    Bugsnag (SmartBear) | Android SDK Engineer | Full time | Onsite (Bath, UK) or Remote (UK) | https://bugsnag.com/ Cross platform crash-reporting and application stability dashboard. We're looking for an experienced Android engineer to join our open source team and help maintain our Android SDKs - used by engineering teams worldwide including some of the biggest names in tech. Work with a team of diversely-skilled... - Source: Hacker News / over 3 years ago
  • Self-hosted Standard Notes contacting many servers including Google on iOS
    Bugsnag.com btw is contacted if Error Reporting is enabled. Feel free to disable that. Source: over 3 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 2 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 2 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 3 years ago

What are some alternatives?

When comparing BugSnag and Userback, you can also consider the following products

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Rollbar - Rollbar collects errors that happen in your application, notifies you, and analyzes them so you can debug and fix them. Ruby, Python, PHP, Node.js, JavaScript, and Flash libraries available.

Marker.io - Visual feedback and bug reporting tool for websites

AirBrake - Airbrake is the leading exception reporting service, currently providing error tracking.

BugHerd - BugHerd: The Website Feedback Tool for Agencies