Software Alternatives & Reviews

BugSnag VS Userback

Compare BugSnag VS Userback and see what are their differences

BugSnag logo BugSnag

Not all bugs are worth fixing. Prioritize and fix software bugs that matter while improving software stability with every release.

Userback logo Userback

Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.
  • BugSnag Landing page
    Landing page //
    2023-08-05

Bugsnag monitors application stability so you can make data-driven decisions on whether you should be building new features or fixing bugs.

We are a full stack stability management solution with best-in-class functionality for mobile applications.

  • Userback Landing page
    Landing page //
    2022-03-08

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

BugSnag

$ Details
freemium
Platforms
iOS Android JavaScript PHP Java Python C++ .Net Ruby Swift Laravel Go
Release Date
2012 September

Userback

$ Details
paid Free Trial $59.0 / Monthly (Unlimited feedback)
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-

BugSnag features and specs

No features have been listed yet.

Userback features and specs

  • Screenshot Capturing: Yes
  • Screen recording: yes
  • Annotations: Yes
  • Integrations: Yes
  • Collaboration Tools: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Feedback widget: Yes
  • Feedback & Commenting: Yes
  • Free Trial: 14-day free trial, no credit card required
  • GDPR Compliant: Yes
  • Browser Extensions: Yes
  • Branding: Yes

BugSnag videos

Bug Tracking in Laravel: Bugsnag vs Flare [Demo/Review]

More videos:

  • Review - Detect and diagnose errors with Bugsnag
  • Review - 3 Reasons to Use Tools Like Bugsnag

Userback videos

Userback Demo

More videos:

  • Review - Userback Review on AppSumo
  • Review - Userback Review - Frictional Client / User Feedback, This One You Don't Want To Miss
  • Demo - UserBack: How To Use This Awesome Tool - Website Maintenance Demo
  • Demo - Userback Overview Video

Category Popularity

0-100% (relative to BugSnag and Userback)
Error Tracking
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Exception Monitoring
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BugSnag and Userback

BugSnag Reviews

  1. Works as expected

    I've been using BugSnag for several years now in multiple projects. The integration with Ruby on Rails is seamless and flawless, and I've never experienced a single issues.

    🏁 Competitors: Rollbar
    👍 Pros:    Clean ui|Easy to use

6 Bugsnag Alternatives to Consider in 2021
Bugsnag is a famous error monitoring tool used for the same purpose. It is renowned for its ability to track down your application’s health against a laid down goal and notify you when you are off the roadmap. However, it has its drawbacks too. This is why customers often end up looking for Bugsnag alternatives. Fortunately, there are plenty of Bugsnag alternatives available...
Source: scoutapm.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback should be more popular than BugSnag. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BugSnag mentions (2)

  • Ask HN: Who is hiring? (February 2022)
    Bugsnag (SmartBear) | Android SDK Engineer | Full time | Onsite (Bath, UK) or Remote (UK) | https://bugsnag.com/ Cross platform crash-reporting and application stability dashboard. We're looking for an experienced Android engineer to join our open source team and help maintain our Android SDKs - used by engineering teams worldwide including some of the biggest names in tech. Work with a team of diversely-skilled... - Source: Hacker News / over 2 years ago
  • Self-hosted Standard Notes contacting many servers including Google on iOS
    Bugsnag.com btw is contacted if Error Reporting is enabled. Feel free to disable that. Source: over 2 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 1 year ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 1 year ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 2 years ago

What are some alternatives?

When comparing BugSnag and Userback, you can also consider the following products

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

Marker.io - Visual feedback and bug reporting tool for websites

Rollbar - Rollbar collects errors that happen in your application, notifies you, and analyzes them so you can debug and fix them. Ruby, Python, PHP, Node.js, JavaScript, and Flash libraries available.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

AirBrake - Airbrake is the leading exception reporting service, currently providing error tracking.

BugHerd - BugHerd: The Website Feedback Tool for Agencies