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Botcopy VS HelpScout

Compare Botcopy VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Botcopy logo Botcopy

Botcopy connects Dialogflow to a rich custom web chat UI in a few simple clicks. Amazing features, friendly service – try it free.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Botcopy Landing page
    Landing page //
    2022-09-12

Botcopy is an LA-based software company offering a SaaS that connects Google Dialogflow to websites and apps, empowering businesses and governments to run sophisticated conversational AI on their websites to radically boost revenue and cut costs. Two products, Botcopy Messenger and Botcopy Live Chat, both are optimized for enterprise and the public sector. The Botcopy stack combines the best of automation and live chat, designed with an AI-first mentality so that you can use transcript data to improve your AI over time. Botcopy is perfect entry into the world of Google Cloud Platform, you can integrate Botcopy into Dialogflow CX, CCAI Insights, BigQuery, Cloud Functions and any other databases or third-party apps that your operations rely on. Botcopy is secure and ADA 2.1 AA compliant out of the box. The custom modular component approach of Botcopy is the smart way to build your AI system, bring your own cloud, you're in control! Botcopy is a Google Cloud Partner and happy to help our clients navigate the beginning stages of getting your project set up correctly. Whether you're a frontend developer, back-end, full-stack, or none of the above, grab a free trial today and reach out. We'll help you get oriented and on your way. :) dust@botcopy.com CEO

  • HelpScout Landing page
    Landing page //
    2023-07-14

Botcopy

Website
botcopy.com
Pricing URL
Official Botcopy Pricing
$ Details
paid Free Trial $79.0 / Monthly (Pro Plan, 1500 Engagements/month, 1 Live Chat seat)
Platforms
Dialogflow Open Endpoints
Release Date
2019 January
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Botcopy videos

+ Add

Conversational Copywriting for Bots with Botcopy - The Chatbot Podcast 005

More videos:

  • Demo - Botcopy Overview
  • Review - Botcopy Quick Overview

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Botcopy and HelpScout)

Botcopy

HelpScout

Chatbots
100 100%
Chatbots
0% 0
Customer Support
0 0%
Customer Support
100% 100
CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Botcopy and HelpScout

Botcopy Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Botcopy. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Botcopy mentions (1)

  • Dialogflow & Botcopy full tutorial compressed to 26 minutes so you can save learning curve by a million zillion years & build a classy web chat AI agent front-to-back.
    Accelerate your learning conversational AI curve! Follow the steps in this fun & clear video, build a starter agent from zero to finish, using the best enterprise-level chat stack: Botcopy and Google Dialogflow. PLEASE NOTE: To perform the tasks in this video, you will need a PROJECT FOLDER zip containing certain elements. (They are not required, but it will make the project easier.) We're happy to get this file... Source: about 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Botcopy and HelpScout, you can also consider the following products

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Botsify - Ever wonder if you could replace your live chat support system with a chatbot?. Its possible now with Botsify Chatbot For Website.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ChatBot - Easy to use chatbot platform for business

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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