Software Alternatives & Reviews

BoldDesk VS Viator

Compare BoldDesk VS Viator and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Viator logo Viator

Tours, things to do, sightseeing tours, day trips and more from Viator.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Viator Landing page
    Landing page //
    2023-04-10

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Viator features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Viator videos

The TRM Viator Slipjoint Pocketknife: The Full Nick Shabazz Review

More videos:

  • Review - Monster Viator for Switch - Classic SNES Style RPG!
  • Review - Three Rivers Manufacturing Viator REVIEW!!!

Category Popularity

0-100% (relative to BoldDesk and Viator)
Customer Support
100 100%
0% 0
Online Bookings
0 0%
100% 100
Help Desk
100 100%
0% 0
Hotel Management Software

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Viator

BoldDesk Reviews

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Viator Reviews

The 9 Best Travel Itinerary Apps for Booking Activites, Tours, and More
Viator comes from the same company as TripAdvisor, so you can be sure it knows everything about travel. The site offers over 200,000 things to do and is available in destinations such as London, Florence, Barcelona, Rome, New York City, and more. You can also rely on the platform to give you solid reviews, lowest prices, and even free cancellation if made at least 24 hours...

Social recommendations and mentions

Based on our record, Viator seems to be a lot more popular than BoldDesk. While we know about 22 links to Viator, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

Viator mentions (22)

  • Naxos to Mykonos and Delos Day Trip
    We want to do a day trip from Naxos to Mykonos and Delos. But when I looked at getyourguide.com or viator.com, all the day trips on the dates that we wanted had already been booked. Also, from what I read, these sites do not really offer tours, it is basically boat tickets to go to these islands. Source: 7 months ago
  • Mariner of the Seas- Excursion was cancelled
    We used viator.com for many of our excursions. Most of the ones you find on RCCL are available on Viator but at a lower price. Be aware you may have to arrange your own transportation but we booked our excursions with shuttle included so we didn't have to deal with Taxis/Uber. Source: 10 months ago
  • Visiting Norway in August and want to book a guided tour and a boat tour - is it okay/wise to book some we found through Trip Advisor or might we find websites for the exact guides we want to hire?
    I've never used Trip Advisor to book tours, but I have had good experiences with viator.com. Haven't used it to book anything in Norway though, but it worked well in Spain and Scotland. Source: 11 months ago
  • Benefits of using Travel Agencies
    If you are into the planning and scouring the internet and magazines for your trip, but your not sure about activities, check out viator.com they have a huge variety of activities around the world, and you can book directly through their platform. Travel agents also use their platform to help travelers make a more enriching travel experience. Source: about 1 year ago
  • First time at Aulani: Help with itinerary?
    Take a surf lesson or go snorkeling to see sea turtles (check out on viator.com). Source: about 1 year ago
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What are some alternatives?

When comparing BoldDesk and Viator, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cloudbeds - Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

VirtualConcierge - A concierge service that serves as a tool for businesses wishing to provide a progressive employee benefit that improves the productivity, recruiting power, morale and motivation of the work force.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TrustYou Messaging - Talk with guests via SMS, Facebook Messenger, email and live chat to improve operations & build loyalty. Internal staff management & Amazon Echo included!