Software Alternatives, Accelerators & Startups
Register | Login
TF

BoldDesk VS Twilio Flex

Compare BoldDesk VS Twilio Flex and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website

Twilio Flex logo Twilio Flex

The programmable contact center platform 📱
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Twilio Flex Landing page
    Landing page //
    2023-10-09

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Twilio Flex

Website
twilio.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Twilio Flex features and specs

No features have been listed yet.

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Twilio Flex videos

+ Add

Getting Started with Twilio Flex

More videos:

  • Review - Setting Up for Twilio Flex Plugin Development

Category Popularity

0-100% (relative to BoldDesk and Twilio Flex)

BoldDesk

Twilio Flex

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Phone System
0 0%
Phone System
100% 100

User comments

Share your experience with using BoldDesk and Twilio Flex. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Twilio Flex

BoldDesk Reviews

We have no reviews of BoldDesk yet.
Be the first one to post

Twilio Flex Reviews

10 Best Call Center Software (December 2022)
Twilio Flex offers a customizable contact center for any size business. The flexibility of Twilio Flex comes in the form of features and pricing. At its core, Twilio Flex is a call center that focuses on voice or messaging support. Agents will have a lot of information about clients from their contact list and the ability to click to call. The customization comes in with...
Source: www.forbes.com

Social recommendations and mentions

Twilio Flex might be a bit more popular than BoldDesk. We know about 1 link to it since March 2021 and only 1 link to BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

Twilio Flex mentions (1)

  • What Every C Programmer Should Know About Undefined Behavior
    Customer journey mapping https://twilio.com/flex. - Source: Hacker News / over 2 years ago

What are some alternatives?

When comparing BoldDesk and Twilio Flex, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Neodove - NeoDove is the most powerful sales enablement tool for managing your calling team and empowering your team to succeed with game-based incentive programs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Knowmax - Knowledge Management Software, A System To Deliver Seamless Customer Experience Across Assisted & Digital Channels

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Novanet (C3) - Novanet (C3) provides a cloud-based contact center, inbound call center, customer support, and outbound dialer applications.

Loading...