Software Alternatives, Accelerators & Startups

BoldDesk VS Service Provider Pro

Compare BoldDesk VS Service Provider Pro and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Service Provider Pro logo Service Provider Pro

Client Portal Software. Productize your services and turn your agency into a profitable and scalable system.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Service Provider Pro Landing page
    Landing page //
    2023-03-06

SPP is for agencies who want to productize their services.

It's CRM, helpdesk and messaging, billing and client portal software all rolled into one. A professional back office for your clients with their past orders, tickets, and invoices.

You can easily create beautiful order forms and sell one-time services, subscriptions, free and paid trials, setup fees, and pricing variants. SPP also gives you a birds-eye view of assigned orders, pending orders requiring inputs, and requested revisions.

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Service Provider Pro features and specs

  • Billing/Invoicing: Yes
  • Help desk & requests management: Yes
  • Project Management: Yes
  • Shopping cart: Yes
  • CRM: YES
  • Forms: Yes
  • Messaging: Yes
  • Referral management: Yes

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Service Provider Pro videos

No Service Provider Pro videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to BoldDesk and Service Provider Pro)
Customer Support
100 100%
0% 0
Recurring Subscription Billing
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Service Provider Pro.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Service Provider Pro. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Service Provider Pro

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Service Provider Pro Reviews

We have no reviews of Service Provider Pro yet.
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Social recommendations and mentions

Based on our record, Service Provider Pro should be more popular than BoldDesk. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Service Provider Pro mentions (6)

  • Which nocode tool to build a special kind of client portal?
    Why do you need custom solution for this? Projects like https://spp.co/ and https://manyrequests.com/ exists. Source: 12 months ago
  • Which nocode tool to build a special kind of client portal?
    Why don't you just manually do it until you have 2 clients and then pay for https://spp.co/. Source: 12 months ago
  • [HIRING] Set up cross-site conversion tracking for my Google Ads property via Google Tag Manager - $200
    The CRM software (spp.co) has a Google Tag Manager integration. I need you to set up conversion tracking that syncs the conversions with my Google Ads campaign. The landing page is written in NuxtJS. Source: about 1 year ago
  • Looking for a client management solution for my subscription-based service. Any recommendations?
    I think you might be looking for https://spp.co. Source: over 2 years ago
  • What admin software do you use for your small or freelance business?
    I heard about https://spp.co/ on Tropical MBA might be the all-in-one solution you need. Source: over 2 years ago
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What are some alternatives?

When comparing BoldDesk and Service Provider Pro, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Client Portal - A client-friendly way to keep your projects organised

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Klient - Klient is a service automation software that allows for the professional to bring the results that make more revenue for your organization.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Function Point - Function Point is project management software tailored to the unique and specific demands of creative professionals.