BoldDesk VS Priava

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Priava is the enterprise-grade, cloud-based venue booking & event management solution for venues of all sizes including conference & exhibition centres, corporate meeting rooms, performing arts venues, museums and galleries, sporting venues, caterers, universities, local governments, unique venues and other sectors. The platform includes tools for managing availability, bookings, resources, logistics, customers, catering, reporting, and more.

Customer-facing documents can be uniquely designed and users can manage multiple events and venues simultaneously, and run conflict checks to eliminate double bookings. Users can view the history of all their relationships, and track correspondence against customers, accounts, or events, and track reasons for wins or losses. Priava offers a range of reporting templates, with the ability for users to create custom reports, preview, save, print, and search within reports, and export to PDF, Word, or Excel.

Priava has an easy-to-use web interface and requires minimal training. Priava Integrates with other popular apps such as NetSuite, Hubspot, Salesforce, MailChimp, Outlook and SAP. Priava is PCI DDS compliant and secures data with SSL encryption. Priava is known for being easy and intuitive to use, and is well-regarded for their helpful, knowledgeable and local customer service.