Software Alternatives, Accelerators & Startups

BoldDesk VS PHPBack

Compare BoldDesk VS PHPBack and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website

PHPBack logo PHPBack

Open source customer feedback software
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • PHPBack Landing page
    Landing page //
    2021-09-16

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

PHPBack

Pricing URL
-
$ Details
Platforms
-
Release Date
-

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

PHPBack features and specs

  • Open Source
    PHPBack is open source software, which means it can be freely used, modified, and distributed. This allows for extensive customization and community involvement.
  • User Feedback Management
    Designed to collect and manage user feedback efficiently, PHPBack helps in gathering user input for product improvements and feature requests.
  • Easy Installation
    PHPBack has a straightforward installation process, enabling users to quickly set it up and start managing feedback with minimal technical knowledge.
  • Multilingual Support
    The application supports multiple languages, making it accessible to a global user base and enhancing user engagement from different regions.
  • Simple Interface
    PHPBack offers a clean and simple user interface, which makes it easy for users to navigate and manage tasks without being overwhelmed by complexity.

Possible disadvantages of PHPBack

  • Limited Features
    Compared to more comprehensive feedback management tools, PHPBack offers a relatively limited set of features, which might not suffice for larger organizations with complex needs.
  • Dependence on PHP Environment
    As a PHP-based application, it requires a PHP-compatible environment, which might limit its use in organizations using different technology stacks.
  • Lack of Advanced Integrations
    While it does the basics well, PHPBack may lack advanced integrations with other tools and platforms, potentially limiting its utility in an integrated tech ecosystem.
  • Community Support
    Being an open-source project, high-level support and regular updates rely on community involvement, which might not be as consistent as commercially-backed software.
  • Security Concerns
    As with many open-source projects, security updates and patches might not be as frequent, posing potential security risks if not monitored closely.

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

PHPBack videos

No PHPBack videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to BoldDesk and PHPBack)
Customer Support
96 96%
4% 4
Help Desk
88 88%
12% 12
Forums And Forum Software
CRM
100 100%
0% 0

Questions and Answers

As answered by people managing BoldDesk and PHPBack.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and PHPBack. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and PHPBack

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

PHPBack Reviews

We have no reviews of PHPBack yet.
Be the first one to post

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

PHPBack mentions (0)

We have not tracked any mentions of PHPBack yet. Tracking of PHPBack recommendations started around Mar 2021.

What are some alternatives?

When comparing BoldDesk and PHPBack, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!