Software Alternatives, Accelerators & Startups

BoldDesk VS Hardcat

Compare BoldDesk VS Hardcat and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Hardcat logo Hardcat

Hardcat software is a cloud-based asset tracking solution for organisations in the defence and military, emergency services, aged care, financial services, hospitality, law enforcement, and telecommunications industries.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Hardcat Landing page
    Landing page //
    2023-03-10

Knowing where your assets are is just the first part of the job. We offer a complete solution to help you tag, track, audit, maintain and optimise your assets, tools and equipment, property and evidence in a way that gives you complete control. We know that certainty matters. That’s why our asset management system provides full and instant visibility, so you’re never in any doubt.

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Hardcat

Pricing URL
-
$ Details
paid Free Trial $3000.0 / One-off
Platforms
Windows iOS Android Web Chrome OS Safari
Release Date
1986 December

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Hardcat features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Hardcat videos

Why Hardcat asset management?

More videos:

  • Review - Hardcat Basics - HardcatWeb Issue and Return - Assets and Stock
  • Review - Hardcat RFID or Barcodes - the comparison
  • Review - Hardcat MiCatX App - Assets Functionality
  • Demo - Hardcat Lebosi® Enterprise Asset Management Demonstration
  • Review - Hardcat Feature Focus - Audit My Assets

Category Popularity

0-100% (relative to BoldDesk and Hardcat)
Customer Support
100 100%
0% 0
Enterprise Asset Management Software
Help Desk
100 100%
0% 0
Asset Tracking
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Hardcat.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Hardcat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Hardcat

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Hardcat Reviews

We have no reviews of Hardcat yet.
Be the first one to post

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Hardcat mentions (0)

We have not tracked any mentions of Hardcat yet. Tracking of Hardcat recommendations started around Mar 2021.

What are some alternatives?

When comparing BoldDesk and Hardcat, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

xAssets Fixed Asset Management Software - Configurable full lifecycle Fixed Asset Management Software with Asset Accounting, Depreciation, Procurement and Planned Maintenance. Hosted or on-premise. A free version allows one user and up to 1000 assets

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fixd - Straightforward asset, maintenance & work order management software. Great software doesn't take hours of training & set-up.