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BoldDesk VS Directly

Compare BoldDesk VS Directly and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Directly logo Directly

Directly provides on-demand customer service apps.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Directly Landing page
    Landing page //
    2023-02-03

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Directly

Website
directly.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Directly features and specs

No features have been listed yet.

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Directly videos

+ Add

Earn $20 to $35 / Day Online as Chat Support - Non Voice Online Jobs in Directly

More videos:

  • Review - Directly Jobs - WORK FROM HOME With Customer Service Support
  • Review - Directly.live Review | Online Video Platform

Category Popularity

0-100% (relative to BoldDesk and Directly)

BoldDesk

Directly

Customer Support
91 91%
Customer Support
9% 9
Forums
0 0%
Forums
100% 100
Help Desk
100 100%
Help Desk
0% 0
Forums And Forum Software
0 0%
Forums And Forum Software
100% 100

User comments

Share your experience with using BoldDesk and Directly. For example, how are they different and which one is better?
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Social recommendations and mentions

Directly might be a bit more popular than BoldDesk. We know about 1 link to it since March 2021 and only 1 link to BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

Directly mentions (1)

  • Minecraft Support - Not even once
    After day 3 I had enough of the waiting and I ended up contacting support. I was immediately contacted by a so called "minecraft gamer" which is a automated bot via the site known as "directly.com" which microsoft uses for customer support with pre-written messages. It told me to just wait cause this is an issue they know of and cant do much about as it currently stands. I accepted the answer and waited another day. Source: over 2 years ago

What are some alternatives?

When comparing BoldDesk and Directly, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Forumbee - Forumbee offers community forums for discussions, feedback and Q&A.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

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