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BoldDesk VS Control-M

Compare BoldDesk VS Control-M and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Control-M logo Control-M

Control‑M simplifies and automates diverse batch application workloads while reducing failure rates, improving SLAs, and accelerating application deployment.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Control-M Landing page
    Landing page //
    2023-07-12

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Control-M

Website
bmc.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Control-M features and specs

No features have been listed yet.

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Control-M videos

+ Add

Control-M Version 8 Overview

More videos:

  • Review - Control-M Self Service Overview
  • Review - Connect With Control-M: Control-M/Server 9 High Availability

Category Popularity

0-100% (relative to BoldDesk and Control-M)

BoldDesk

Control-M

Customer Support
100 100%
Customer Support
0% 0
IT Automation
0 0%
IT Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

Share your experience with using BoldDesk and Control-M. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Control-M

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Control-M Reviews

Top 10 Control-M Alternatives in ’23
Job scheduling: On G2, the job scheduling feature receives the highest score with 9.4. However, Control-M alternatives, ActiveBatch and Redwood obtain higher scores for each category under functionality than Control-M (See Figure 5). Integrations/APIs: A user mentioned API and integration to other applications as a weak capability of the tool (Figure 1).
Source: research.aimultiple.com
9 Control-M Alternatives & Competitors In 2023
Verdict: Redwood platform offers better performance and visibility than the Control-M. This tool supports over 25 scripting languages and interfaces such as Python, R, and PowerShell with built-in syntax highlighting and parameter replacement. It also features advanced architecture and provides safe passage to businesses looking for Control-M alternatives through its...
Source: www.softwaretestingmaterial.com
The Top 5 BMC Control-M API Alternatives
Control-M Reports provide insights into job execution and performance. While the BMC Control-M interface provides robust reporting capabilities, there are also alternatives to generate reports using tools such as SQL and Hadoop. These tools can extract data from Control-M job logs and generate custom reports based on specific business requirements.
Source: www.redwood.com

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Control-M mentions (0)

We have not tracked any mentions of Control-M yet. Tracking of Control-M recommendations started around Mar 2021.

What are some alternatives?

When comparing BoldDesk and Control-M, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Heroku Enterprise - Heroku Enterprise is a flexible IT management for developers that lets them build apps using their preferred languages and tools like Ruby, Java, Python and Node.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SECDO - SECDO offers automated endpoint security and incident response solutions

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