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BoldDesk VS Buddy Punch

Compare BoldDesk VS Buddy Punch and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Buddy Punch logo Buddy Punch

Cloud based time tracking, scheduling, and payroll solution that streamlines payroll for small and mid-sized businesses. Employees can punch in on their desktop or mobile devices.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Buddy Punch Landing page
    Landing page //
    2021-03-01

Punching in & out is intuitive for your employees & easy for you to view & export time. Employees can clock in using a browser or our Google, iOS, & Android apps. You can view who's working, their GPS position or even limit where they can punch. We integrate with QuickBooks, ADP, Paychex, & SurePayroll while also offering Excel exports. Advanced features such as PTO Accrual Tracking, Punch Rounding, Job Codes, QR Codes, Automatic Breaks, & SSO are all included in our cloud based time clock.

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

Buddy Punch

Website
buddypunch.com
Pricing URL
Official Buddy Punch Pricing
$ Details
paid Free Trial $3.99 / Monthly ($3.99 per user/month billed annually plus $19 base fee per month)
Platforms
Browser iOS Web Windows Mac OSX Android Google Chrome Chrome OS iPhone Cross Platform
Release Date
2014 January
Edit details

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Buddy Punch features and specs

  • Easy to Set-up and use: Yes
  • Free Trial: Yes
  • Android App: Yes
  • iOS App: Yes
  • Clock in and out: Yes
  • Attendance Recording/Monitoring: Yes
  • Scheduling: Yes
  • GPS: Yes

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Buddy Punch videos

+ Add

Buddy Punch Demo

More videos:

  • Demo - Buddy Punch Features Demo
  • Review - Buddy Punch
  • Review - Approving or Rejecting a Time Card - Buddy Punch

Category Popularity

0-100% (relative to BoldDesk and Buddy Punch)

BoldDesk

Buddy Punch

Customer Support
100 100%
Customer Support
0% 0
Time Tracking
0 0%
Time Tracking
100% 100
Help Desk
100 100%
Help Desk
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100

Questions and Answers

As answered by people managing BoldDesk and Buddy Punch.

Who are some of the biggest customers of your product?

Buddy Punch's answer:

-Starbucks -YMCA -State Farm -University of Michigan

User comments

Share your experience with using BoldDesk and Buddy Punch. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Buddy Punch

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

Buddy Punch Reviews

The 9 Best Paid and Free WhenIWork Alternatives
Shift scheduling is quick and straight to the point with Buddy Punch. Employees can submit time sheets, punch in and out (check in and out of work), and view their entire working schedule within the tool. Having clear and instant access to your schedule is crucial in a time-tracking system, and it’s one of our favorite features that Buddy Punch has to offer.
Source: everhour.com
10 Best Free Employee Timesheet Apps in 2020
Buddy Punch Pricing: Buddy Punch offers monthly as well as annual billing options. There are two pricing plans, Time & attendance ($25 per month) and Time & attendance + Scheduling ($35 per month). A product can be tried for free for 30 days.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Buddy Punch mentions (0)

We have not tracked any mentions of Buddy Punch yet. Tracking of Buddy Punch recommendations started around Mar 2021.

What are some alternatives?

When comparing BoldDesk and Buddy Punch, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Clockify - Simple and free time tracker. Perfect for small and mid-sized businesses as well as freelancers. Unlimited projects and users, unlimited productivity. Get all the premium functionalities, completely free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

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