Software Alternatives, Accelerators & Startups

BoldDesk VS Bandwidth

Compare BoldDesk VS Bandwidth and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Bandwidth logo Bandwidth

Bandwidth offers SIP trunking, Emergency communications, and Voice & Messaging APIs.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Bandwidth Landing page
    Landing page //
    2023-08-22

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Bandwidth

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Bandwidth features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Bandwidth videos

Bandwidth by Greg Wilson - Murphy's Magic - Trick Review

More videos:

  • Review - Bandwidth Review 2020: Stripe for Cell Phones
  • Review - REVIEW #23: Bandwidth by Gregory Wilson

Category Popularity

0-100% (relative to BoldDesk and Bandwidth)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
Messaging
0 0%
100% 100

User comments

Share your experience with using BoldDesk and Bandwidth. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Bandwidth

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Bandwidth Reviews

Textverified Alternatives – Nonvoipusapp.com & 6 more
Bandwidth offers a range of communication APIs, including SMS and voice services. With its verification APIs, businesses can implement phone number verification and two-factor authentication with ease. Bandwidth’s emphasis on delivering excellent call quality and messaging reliability positions it as a reliable alternative for online verification needs.
15 Best Twilio Alternatives 2022
This way, you get to optimize your messaging for business purposes. Still, you can also keep testing various strategies as Bandwidth doesn’t have a limit on the messages you can send through their API or platform.
Top 10 Best Twilio Alternative Free In 2022
In this manner, you get to enhance your messaging for company purposes. Still, you can also keep screening various techniques as Bandwidth does not have a limitation on the transmissions you can transmit through their API and platform.

Social recommendations and mentions

Based on our record, Bandwidth seems to be a lot more popular than BoldDesk. While we know about 73 links to Bandwidth, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Bandwidth mentions (73)

  • Tried and Failed to Find Mystery Wine Lady
    I know this was a scam, but I spooked them (or broke the bot?) before I heard their plan. I did a reverse image search, and I found nothing. I looked at the metadata on the image, but I saw nothing useful. I looked up the number and found out it was a virtual number from bandwidth.com. I didn't know what to do after that, so I just reported the number to bandwidth. Source: 6 months ago
  • Recommendations on SIP providers that also offer hosted Direct Routing
    I wanted to add a secondary provider though with Direct Routing for fail over but was looking for recommendations. I'm in Canada so prefer someone with a Canadian POP but not mandatory. I also prefer self-signup when possible, similar to Telnyx, Flowroute etc. I was checking bandwidth.com as I see they do this but it doesn't let you sign up and wants you to contact sales. That's fine and I was planning on... Source: over 1 year ago
  • Troubleshooting Porting Errors
    You can pop your area code and prefix in the link below and see what providers do have a presence. Obviously, Sprint/T-Mobile will be one of them but if you don't see bandwidth.com then you're out of luck and there are no workarounds. Source: over 1 year ago
  • Understanding E911 and dispatchable location.
    Your provider should be able to provide a short code (e.g. '933' if using bandwidth.com) that will read out the e911 information for the number calling. Source: over 1 year ago
  • Idk if im being scammed or im just stupid plz help
    While I think you have your answer, another way to validate a number is to use https://freecarrierlookup.com/ and check the phone number. From that you can often tell if it is a "web only" number that a scammer outside the US would use. For example, it might belong to bandwidth.com or google voice. If it does belong to Bandwidth.com you can report it to them, and they are really fast at cancelling scammers. Source: over 1 year ago
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What are some alternatives?

When comparing BoldDesk and Bandwidth, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Twilio - Brings voice and messaging to your web and mobile applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Plivo - Plivo simplifies your customer engagement.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates