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BMC Software VS HelpScout

Compare BMC Software VS HelpScout and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

BMC Software logo BMC Software

BMC Software is a solution for companies to help them in running and reinventing their businesses with scalable and modular solutions to IT problems and management.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • BMC Software Landing page
    Landing page //
    2023-07-31
  • HelpScout Landing page
    Landing page //
    2023-07-14

BMC Software videos

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Transform Your Sales Career at BMC Software

More videos:

  • Review - How BMC Software Engages Top Accounts with Oracle CX
  • Review - Transform Your Sales Career at BMC Software

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to BMC Software and HelpScout)

BMC Software

HelpScout

System & Hardware
100 100%
System & Hardware
0% 0
Customer Support
0 0%
Customer Support
100% 100
Continuous Integration
100 100%
Continuous Integration
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BMC Software and HelpScout

BMC Software Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, BMC Software should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BMC Software mentions (3)

  • BMC platform help
    I would typically adjust the address in the connection component to either be static "https://bmc.com" or adjust it to be "{PSMRemoteMachine}" and prompt the user for the address (depending if you have multiple target addresses or not). Source: about 2 years ago
  • Python+Spark Good beginner learning environment to be ready for very distributed computation?
    I interpreted the bmc.com article as saying that "mysparksession.blablabla," when run from Jupyter notebook, will not run in distributed mode--do you agree that that's what they mean? Whether that's what they mean or not, do you think it's correct? Source: about 3 years ago
  • Python+Spark Good beginner learning environment to be ready for very distributed computation?
    Thanks! I'm glad to hear that the bmc.com article might be bogus. If I understand that article correctly, it predicts that the Spark job you ran would be executed only on the driver node (or at least that it would have, if it were running on the type of Spark cluster that the writers imagine you using). Do you agree with that? Source: about 3 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing BMC Software and HelpScout, you can also consider the following products

accurev - version control system. Licensed

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Azure - Windows Azure and SQL Azure enable you to build, host and scale applications in Microsoft datacenters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

IBM Tivoli CCMDB - IBM Tivoli CCMDB is another Change and Configuration Management Database that allows the users to manage, audit, and coordinate the processes of change and configuration management processes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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