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BMC Helix ITSM VS GoToAssist

Compare BMC Helix ITSM VS GoToAssist and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Contents:
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  3. » Reviews
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BMC Helix ITSM logo BMC Helix ITSM

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!
  • BMC Helix ITSM Landing page
    Landing page //
    2023-09-11
  • GoToAssist Landing page
    Landing page //
    2023-08-20

BMC Helix ITSM features and specs

  • Comprehensive Functionality
    BMC Helix ITSM provides a wide range of IT service management functionalities, including incident management, problem management, change management, and asset management, making it a comprehensive solution for diverse IT needs.
  • AI-Driven Automation
    The platform utilizes artificial intelligence to automate routine tasks and workflows, thereby improving efficiency and reducing the manual workload on IT teams.
  • Cloud-Based Flexibility
    As a cloud-based solution, BMC Helix ITSM offers scalability and accessibility, allowing organizations to deploy resources as needed and access tools from anywhere.
  • Customization and Integration
    The platform is highly customizable and integrates with various third-party applications, enabling organizations to tailor the solution to their specific requirements and improve interoperability.
  • User-Friendly Interface
    BMC Helix ITSM features an intuitive and modern user interface that enhances user experience and makes it easy for IT staff to navigate and perform tasks effectively.

Possible disadvantages of BMC Helix ITSM

  • Cost
    BMC Helix ITSM can be quite expensive, particularly for small and medium-sized businesses, due to its comprehensive features and scalability options.
  • Complexity in Setup
    The initial setup and configuration of the platform can be complex and time-consuming, requiring significant expertise and resources, which may be challenging for some organizations.
  • Learning Curve
    Due to its wide range of features and functionalities, there can be a steep learning curve for new users, potentially requiring extensive training and adaptation time.
  • Dependence on Internet Connectivity
    Being a cloud-based solution, BMC Helix ITSM is reliant on stable internet connectivity, which can be a drawback in areas with unreliable connections.

GoToAssist features and specs

  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages of GoToAssist

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

Analysis of GoToAssist

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

BMC Helix ITSM videos

+ Add

Overview of BMC Helix ITSM Insights

More videos:

  • Review - What’s new in BMC Helix ITSM 20.08

GoToAssist videos

+ Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Category Popularity

0-100% (relative to BMC Helix ITSM and GoToAssist)

BMC Helix ITSM

GoToAssist

Help Desk
100 100%
Help Desk
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Service Desk
100 100%
Service Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BMC Helix ITSM and GoToAssist

BMC Helix ITSM Reviews

We have no reviews of BMC Helix ITSM yet.
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GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
Source: www.cloudzat.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, GoToAssist seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BMC Helix ITSM mentions (0)

We have not tracked any mentions of BMC Helix ITSM yet. Tracking of BMC Helix ITSM recommendations started around Mar 2021.

GoToAssist mentions (2)

What are some alternatives?

When comparing BMC Helix ITSM and GoToAssist, you can also consider the following products

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

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