Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
TigerText Essentials - Empower care teams to communicate efficiently with TigerText Essentials, a secure, HIPAA-compliant communications and messaging solution. Communicate securely from your smartphone or desktop!
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Trillian - Trillian is a decentralized and federated instant messaging platform that lets your whole company send private and group messages, keep tabs on what co-workers are doing, share files, and much more.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
Klara - Klara is the secure healthcare communication platform, revolutionizing healthcare communication for everyone involved in the patient’s journey.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!