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Pointel DCCM VS Trillian

Compare Pointel DCCM VS Trillian and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Trillian logo Trillian

Trillian is a decentralized and federated instant messaging platform that lets your whole company send private and group messages, keep tabs on what co-workers are doing, share files, and much more.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Trillian Landing page
    Landing page //
    2021-10-15

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Trillian videos

+ Add

Trillian 5 Review

Category Popularity

0-100% (relative to Pointel DCCM and Trillian)

Pointel DCCM

Trillian

Call Center Software
100 100%
Call Center Software
0% 0
Communication
2 2%
Communication
98% 98
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100
Cloud Contact Center
100 100%
Cloud Contact Center
0% 0

User comments

Share your experience with using Pointel DCCM and Trillian. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Trillian seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

Trillian mentions (5)

What are some alternatives?

When comparing Pointel DCCM and Trillian, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Pidgin - Pidgin is an easy to use and free chat client used by millions. Connect to AIM, MSN, Yahoo, and more chat networks all at once.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

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