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Block Together - A useful tool which helps you block trolls on Twitter.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Secateur - Use Secateur if you want to temporarily or permanently block or mute (or both block and mute) a Twitter account and all its followers.
Zoho Desk - Industry's first context-aware Helpdesk Software
CleanSpeak - Keep inappropriate content and trolls out of your community
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.