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BizProspex - BizProspex offers CRM data cleaning solutions.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Zoho Desk - Industry's first context-aware Helpdesk Software
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Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.