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Blackfire.io VS HelpScout

Compare Blackfire.io VS HelpScout and see what are their differences

Netumo
Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues. featured
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Blackfire.io logo Blackfire.io

Blackfire empowers all PHP developers and IT/Ops to continuously verify and improve their app’s performance, throughout its lifecycle, by getting the right information at the right moment.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Blackfire.io Landing page
    Landing page //
    2023-07-09
  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to Blackfire.io and HelpScout)

Blackfire.io

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Blackfire.io and HelpScout

Blackfire.io Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Blackfire.io should be more popular than HelpScout. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Blackfire.io mentions (11)

  • How To Start A Chat Plugin After The Page Has Fully Loaded
    Not heard of blackfire.io, I mainly use lighthouse, screamingfrog and CRUX data :D. Source: over 1 year ago
  • Scaling a web application which is growing very fast
    Do you have XP with alternatives to blackfire.io? It may helps, but sounds a little expensive for evaluating performance issues. I found also MySQLTuner which is free (of course it only helps with the database). Source: over 1 year ago
  • Scaling a web application which is growing very fast
    Go get a subscription to blackfire.io and profile your application. I guarantee you that your queries to the DB are shit and not using indices. Redis will just mask the issue. You probably also have a bunch of PHP code being ran in loops. Source: over 1 year ago
  • Making sure your website won't crash again
    Although the connection with the API should no longer cause the trouble, we knew that this was the most compute-heavy part of the platform. So the fewer requests are sent to that API, the better the website performance would be. We used Blackfire.io to check how often the web app uses the API and we got interesting results. We noticed that the homepage, the most frequently visited page, used the API twice per each... - Source: dev.to / about 2 years ago
  • Guide to install xhprof (profiling) in wordpress to debug slow php
    Nice article; skimming over it, it seems exhaustive and well-written. But nowadays, I'd generally recommend blackfire.io over XHProf. Yes, it's a (mostly) closed source SAAS platform, and the free tier only offers the most absolutely basic of tools, but by the time performance really starts to matter on your wordpress site, I don't think ~$30 a month is a dealbreaker. Installation is easier, the visualisation... Source: about 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Blackfire.io and HelpScout, you can also consider the following products

Dynatrace Load - Dynatrace Load lets you test the performance of web and mobile applications with the realism of load generation from the cloud.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sitespeed - Sitespeed.io is an open source tool that helps to analyze and optimize website speed and performance.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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