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Based on our record, Blackfire.io should be more popular than Freshservice. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Not heard of blackfire.io, I mainly use lighthouse, screamingfrog and CRUX data :D. Source: about 1 year ago
Do you have XP with alternatives to blackfire.io? It may helps, but sounds a little expensive for evaluating performance issues. I found also MySQLTuner which is free (of course it only helps with the database). Source: over 1 year ago
Go get a subscription to blackfire.io and profile your application. I guarantee you that your queries to the DB are shit and not using indices. Redis will just mask the issue. You probably also have a bunch of PHP code being ran in loops. Source: over 1 year ago
Although the connection with the API should no longer cause the trouble, we knew that this was the most compute-heavy part of the platform. So the fewer requests are sent to that API, the better the website performance would be. We used Blackfire.io to check how often the web app uses the API and we got interesting results. We noticed that the homepage, the most frequently visited page, used the API twice per each... - Source: dev.to / almost 2 years ago
Nice article; skimming over it, it seems exhaustive and well-written. But nowadays, I'd generally recommend blackfire.io over XHProf. Yes, it's a (mostly) closed source SAAS platform, and the free tier only offers the most absolutely basic of tools, but by the time performance really starts to matter on your wordpress site, I don't think ~$30 a month is a dealbreaker. Installation is easier, the visualisation... Source: almost 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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