Software Alternatives, Accelerators & Startups

BetterDocs VS Malcolm App

Compare BetterDocs VS Malcolm App and see what are their differences

BetterDocs logo BetterDocs

Create & Manage Knowledge Base Documentation Effectively To Reduce Support Tickets, Increase productivity & User Experience with BetterDocs.

Malcolm App logo Malcolm App

Customer self-service made easy
  • BetterDocs Landing page
    Landing page //
    2023-05-08

BetterDocs is an advanced documentation & knowledge base plugin for WordPress that helps to improve your user experience and reduce support tickets. BetterDocs will help you to create & organize your documentation page in a beautiful way that will make your visitors find any helpful article easily. It will facilitate your client to make faster decisions and get help on the spot by self-servicing instead of avoiding lengthy conversations. BetterDocs offer multiple ready templates to design your WordPress documentation site within a few minutes. In addition, you have complete freedom to customize the layout with ease.

  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

BetterDocs

$ Details
freemium $69.0 / Annually
Platforms
Wordpress
Release Date
2019 October

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

BetterDocs features and specs

  • STUNNING READY TEMPLATES FOR DOCS LANDING PAGE: Yes
  • TRANSLATE SINGLE DOC PAGE WITH WPML: Yes
  • CREATE FAQ INSTANTLY: Yes
  • FULL SITE EDITOR (FSE) COMPATIBILITY: Yes
  • INTERACTIVE TABLE OF CONTENTS (TOC): Yes
  • IN-BUILT ADVANCED SEARCH OPTION: Yes
  • ADVANCED CUSTOMIZATION OPTION: Yes
  • FULLY COMPATIBLE WITH GUTENBERG EDITOR: Yes

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

BetterDocs videos

Add A Knowledge Base To WordPress - BetterDocs First Impressions

More videos:

  • Review - BetterDocs – A Knowledge Base For Your Site
  • Review - BetterDocs Plugin Review - Lifetime AppSumo Deal

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to BetterDocs and Malcolm App)
Customer Support
23 23%
77% 77
Knowledge Base
100 100%
0% 0
Customer Service
0 0%
100% 100
CRM
100 100%
0% 0

Questions and Answers

As answered by people managing BetterDocs and Malcolm App.

Who are some of the biggest customers of your product?

BetterDocs's answer

-Stanford University- https://www.stanford.edu/ -Excelsior University- https://www.excelsior.edu/ -xAmplify- https://xamplify.com.au/ -GoFeels- https://gofeels.com/ -Kummuni- https://kummuni.com/

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

How would you describe your primary audience?

BetterDocs's answer

Educational sites, e-commerce sites, Product Documentation sites

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using BetterDocs and Malcolm App. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing BetterDocs and Malcolm App, you can also consider the following products

EazyDocs - Most Powerful Knowledge base Builder WordPress Plugin

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Helpie Knowledge Base Wiki Plugin - Helpie is the most advanced Knowledge Base plugin for WordPress.

Zendesk Support - Social Customer Support and Help Desk and Ticketing