BestDoc Concierge VS Definitive Healthcare

BestDoc Concierge is a simple and user-friendly command center for In-Patient support requests. It’s a paperless solution that uses data and technology to assist hospitals in providing a unique patient experience. It also saves the time and effort of nurses and administrators, allowing them to concentrate more on patient-centered activities.

Key Benefits of BestDoc Concierge Boost Patient Satisfaction Increase Nurses’ Productivity Engage Your Patients Increase Staff Efficiencies Grow F&B Revenues

BestDoc Concierge allows raising requests via multiple modes, including QR code scan, web app, service desk, and SMS/Whatsapp (via weblinks).

Patients, bystanders, visitors, nurses or administrative personnel can raise requests instantly from the bedside or any other location in the hospital. They can select from pre-defined service categories and even add comments while raising requests.

Patients can get view the status of their requests in real-time via mobile/tablets/PCs. Patients can provide feedback for each request and can also reopen any request closures that are not satisfactory. Administrators can specify precise SLAs and TATs for different types of requests. This helps in accurate benchmarking and comparison for each request type. They can also configure automatic escalations for unallocated requests, thus ensuring that no request goes unassigned. They can set up notifications for delays to ensure a swift response and avoid patient displeasure.